Can't download software

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JoelOwnby
Posts: 2
Joined: 09.05.2018 04:41

Can't download software

Unread post by JoelOwnby » 09.05.2018 04:48

I have Mac OS Version 10.13.4. I purchased the Lifetime HeliconFocus. I followed the instructions in the email. It downloads a file named:
HeliconFocus.dmg.download
Now that does not look like a normal download file to install a program. When I click on it, it simply takes me back to the website???
I tried to email support, but something seems to be going wrong with that too.
Can anyone tell me what I might be possibly be doing wrong?

sbuerger
Posts: 23
Joined: 05.06.2010 15:31

Re: Can't download software

Unread post by sbuerger » 09.05.2018 17:17

The suffix ".download" (which is temporary) indicates that the download was not completed, so, unless the download is still in progress, just discard the file and try again. After a successful download the additional suffix is removed automatically, and you have a file called just " HeliconFocus.dmg". With this you can proceed to installation.

JoelOwnby
Posts: 2
Joined: 09.05.2018 04:41

Re: Can't download software

Unread post by JoelOwnby » 09.05.2018 22:49

It is working now. I guess I was too impatient. Thank you.

Aleena
Posts: 1
Joined: 12.07.2018 10:54

Re: Can't download software

Unread post by Aleena » 12.07.2018 10:58

Hi! I installed a program using the latest version of wine and it went well but i cannot get the program running... Any ideas ? the program is Helicon Focus 6
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Aleena

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Stas Yatsenko
Posts: 3657
Joined: 06.05.2009 14:05
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Re: Can't download software

Unread post by Stas Yatsenko » 13.07.2018 10:17

What OS version do you have? Please contact us via support@heliconsoft.com

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