I have Mac OS Version 10.13.4. I purchased the Lifetime HeliconFocus. I followed the instructions in the email. It downloads a file named:
HeliconFocus.dmg.download
Now that does not look like a normal download file to install a program. When I click on it, it simply takes me back to the website???
I tried to email support, but something seems to be going wrong with that too.
Can anyone tell me what I might be possibly be doing wrong?
Can't download software
Re: Can't download software
The suffix ".download" (which is temporary) indicates that the download was not completed, so, unless the download is still in progress, just discard the file and try again. After a successful download the additional suffix is removed automatically, and you have a file called just " HeliconFocus.dmg". With this you can proceed to installation.
Re: Can't download software
It is working now. I guess I was too impatient. Thank you.
Re: Can't download software
Hi! I installed a program using the latest version of wine and it went well but i cannot get the program running... Any ideas ? the program is Helicon Focus 6
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Aleena
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Aleena
- Stas Yatsenko
- Posts: 3841
- Joined: 06.05.2009 14:05
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Re: Can't download software
What OS version do you have? Please contact us via support@heliconsoft.com