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Failed to open images

Posted: 04.03.2018 10:05
by Nudde
Hello, I was going to do a stack, but I canĀ“t get the pictures open? The Helicon says Failed to open Images. It was working for a week or two when I used it, but not now. What can the problem be? The images is RAW and taken with Canon EOS5D mark IV.

Re: Failed to open images

Posted: 05.03.2018 13:15
by Stas Yatsenko
You need to install new Adobe DNG Converter: http://www.heliconsoft.com/adobedng/
and setup the path to DNG Converter in Helicon Focus menu "Edit / Preferences... / Integration". In the RAW development settings under Source image list select RAW-in-DNG-out loader codec.

Re: Failed to open images

Posted: 07.03.2018 12:20
by Nudde
Thanks, I get it worked.

Re: Failed to open images

Posted: 09.06.2019 00:33
by Frederick Meyer
Hi,
I'm having this trouble as well. I've got the latest DNG converter 11.3 and Camera Raw. Phase IQ 4 files. "failed to create dng file from raw using Adobe converter.

Re: Failed to open images

Posted: 27.06.2019 00:18
by Catherine
Sorry, this camera is not supported by the Adobe DNG Converter
https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html#Supportedcameramodels