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image appears to be damaged

Posted: 16.02.2017 08:52
by jasonfdarr
Hi, I am having some issues with the software. I am using an iMac 27in (OS 10.12.3)
Photoshop/lightroom CC 2017

When I am exporting from helicon focus back to lightroom (DNG file) the files are visible in lightroom, and look ok, but lightroom says "image appears to be damaged".

I was wondering what this is and how to fix it.

Thanks
Jason

Re: image appears to be damaged

Posted: 16.02.2017 14:43
by Stas Yatsenko
That was reported once before by another user, but so far we don't understand why this problem occurs and how to fix it.

Re: image appears to be damaged

Posted: 06.10.2017 21:32
by Clipping path
i think its not a problem from Helicon soft program. you should contact to lightroom support to help you out.

Re: image appears to be damaged

Posted: 07.10.2017 10:33
by BobStone
I'm getting that error message as well. It occurs when opening a DNG in Adobe Camera Raw, but only on images that have had some retouching. Unretouched image stacks do not generate that message. The 'damaged' images seem to open correctly and can be adjusted, then sent to Photoshop as a Smart Object. So no obvious corruption in the pixels. But I notice when the DNG is opening in ACR, the unretouched image appears momentarily, and is then replaced by the retouched image ... somewhat unexpected.

WIN 10, ACR 9.12.1.790, DNG Converter 9.12.0.784

Re: image appears to be damaged

Posted: 09.10.2017 15:20
by Stas Yatsenko
I suspect your edits are saved in an XMP files rather than being embedded into the image data itself.