Large-ish project keeps crashing

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DimitriKatsaros
Posts: 6
Joined: 20.02.2015 19:28

Large-ish project keeps crashing

Post by DimitriKatsaros » 08.12.2016 03:18

A 78-image project that I am doing a _ton_ of retouching on repeated crashes as I am retouching an flipping between the layers using the page up and page down keys as I brush in detail. Additionally, the saved project file takes quite a bit of time to load.

I tried sending a bug report, but I didn't get a response so I'm not sure if it went through.

Any hints to stop all this lost time (I'm forced to save every 20 or 30 minutes to minimize loss) would be appreciated in the extreme. :-)

Thank you
Dimitri Katsaros

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Stas Yatsenko
Posts: 3850
Joined: 06.05.2009 14:05
Contact:

Re: Large-ish project keeps crashing

Post by Stas Yatsenko » 08.12.2016 16:26

Looks like we didn't get your report. Is it happening on Windows or Mac?

How long does the project file take to load, exactly? And what CPU model does the system have?

DimitriKatsaros
Posts: 6
Joined: 20.02.2015 19:28

Re: Large-ish project keeps crashing

Post by DimitriKatsaros » 09.12.2016 21:21

It's happening on my Mac Pro (late 2013) with 3.5 GHz 6-Core Intel Xeon E5, 64 GB 1866 MHz DDR3, and a pair of AMD FirePro D500 3072 MB

The OS is 10.12.1 (16B2555) -- Sierra

Version of Helicon Focus is 6.7.1 Pro

I'll find out later today how much time it takes to reload if it will help.

Oh, and as it reloads, the dialog box where you choose the project file stays as a white box for some time until the project shows up... then, to see the retouching I have to switch from the Rendering tab to the Retouching tab... then, after switching tabs, it takes even more time for the retouches to show up completely.

Thanks
Dimitri Katsaros

DimitriKatsaros
Posts: 6
Joined: 20.02.2015 19:28

Re: Large-ish project keeps crashing

Post by DimitriKatsaros » 12.12.2016 21:39

Project crashed again today, so I reopened the program and then the project....

time to open the project: 8 minutes 46 seconds
time for the retouching edits to load: 11 minutes 20 seconds
for a total of: 20 minutes 6 seconds

For completeness (not sure if this will help) here is the data that was sent in the bug report:

int main(int, char **): Branding file path: "/Applications/HeliconFocus.app/Contents/MacOS/../Resources/branding"
int main(int, char **): "Helicon Focus 6.7.1 x64"
int main(int, char **): Running on "OS X 10.12 (16.1.0) x86_64"
int main(int, char **): 12 physical CPU cores, 12 logical CPU cores
int main(int, char **): Built on May 27 2016 at 13:43:09
int main(int, char **): keys.ini file path: "/Library/Application Support/Helicon/keys.ini"
int main(int, char **): Pro license
int main(int, char **): License days left: 119
: Unknown property size
: Unknown property size
: Unknown property size
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void Graphics::invalidateRect(HLRect): invalidateRect 0 0 0 0
void Graphics::invalidateRect(HLRect): invalidateRect 0 0 0 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void MainWindow::setCurrentTask(Task *): Viewing images: 0x0 0x7fdc15de70e0 0x0 0x7fdc15f69ec0 0x7fdc15c6d970
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void ImagesCache::saveImageAndCache(HLImage *, const QString &, const ImageSaveOptions &, ProgressObserver *): cache size before save 0
void MainWindow::onReportBug(): invoked upon the user request

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AKLastCheckInAttemptDate=2016-12-11T08:42:03
AKLastCheckInSuccessDate=2016-12-11T08:42:03
AdjustBrightness=true
AdjustHorizontally=3
AdjustRotate=0
AdjustScale=5
AdjustVertically=3
AdobeDNGConverterFilePath=/Applications/Adobe DNG Converter.app/Contents/MacOS/Adobe DNG Converter
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Apple Inc/ iPad=1
Apple Inc/ iPhone=1
AppleActionOnDoubleClick=Minimize
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BugReportUserEmail=dcka@yahoo.com
CheckForUpdates=true
Country=US
DepthMapFeathering=3
Generic Mass Storage=1
Griffin Technology, Inc/ iMate, USB To ADB Adaptor=1
IgnoreExif=false
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Other World Computing OWC Express USB 3/0=1
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RawSettingsDialogGeometry=01d9d0cb00020000000001000000008a000008ff000004ff00000100000000a0000008ff000004ff00000000000000000a00
SaveFilenameTemplate=[DATE] [TIME] ([PARAMS])
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SourceFilesListViewThumbnailSize=2
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TempDir=/var/folders/68/pcbyr3nj4yx033qz479rl3nh0000gp/T/Helicon
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User avatar
Stas Yatsenko
Posts: 3850
Joined: 06.05.2009 14:05
Contact:

Re: Large-ish project keeps crashing

Post by Stas Yatsenko » 13.12.2016 12:52

Unfortunately, the log doesn't help. There has never been a complaint about project loading before so we didn't log anything related to it.
Could you give us any of the projects that exhibit such extremely long loading times? You can e-mail it to heliconsoft@gmail.com

DimitriKatsaros
Posts: 6
Joined: 20.02.2015 19:28

Re: Large-ish project keeps crashing

Post by DimitriKatsaros » 20.12.2016 00:17

Sorry to respond with delay... busy on a project :-) I'll send them today. If you need the original tiffs, just let me know.

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