version 5 problem, version 6 problem

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jimshirey
Posts: 43
Joined: 05.07.2011 22:26

version 5 problem, version 6 problem

Unread postby jimshirey » 12.05.2014 01:56

i have uninstalled and reloaded version 5 several times, each time i cannot load directly from a folder into the app. the thumbnails do not appear in the loading window and when i try to put them into the application anyway i get an error message and HF becomes unstable.

so i tried version 6. the problem there is that i can only save jpgs and they are of low quality. do i need to re-purchase a license to download a real version? i already paid for it once way back when.

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Stas Yatsenko
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Joined: 06.05.2009 14:05
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Re: version 5 problem, version 6 problem

Unread postby Stas Yatsenko » 12.05.2014 14:20

Please contact us via support@heliconsoft.com


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