HF6 keeps on crashing on new Mac Pro

[pwnell]

I just got a new 6 core Mac Pro 2013 and Helicon Focus keeps on crashing after rendering a stack of 39 16-bit TIFF files in Method 4 with everything set to defaults.

This used to work fine on my MacBook Pro Retina 15".

Code: Select all

Process:         HeliconFocus [2410]
Path:            /Applications/HeliconFocus.app/Contents/MacOS/HeliconFocus
Identifier:      com.heliconsoft.HeliconFocus
Version:         ???
Code Type:       X86-64 (Native)
Parent Process:  launchd [207]
Responsible:     HeliconFocus [2410]
User ID:         502

Date/Time:       2014-02-21 15:51:44.388 -0800
OS Version:      Mac OS X 10.9.1 (13B4116)
Report Version:  11
Anonymous UUID:  159231C1-6731-A25F-5E04-A5EEE0F7E68D


Crashed Thread:  2  TaskContainer

Exception Type:  EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
terminating with uncaught exception of type ImageFileException
abort() called

Thread 2 Crashed:: TaskContainer
0   libsystem_kernel.dylib        	0x00007fff873dc866 __pthread_kill + 10
1   libsystem_pthread.dylib       	0x00007fff8a29d35c pthread_kill + 92
2   libsystem_c.dylib             	0x00007fff93f62bba abort + 125
3   libc++abi.dylib               	0x00007fff8abaf141 abort_message + 257
4   libc++abi.dylib               	0x00007fff8abd4abc default_terminate_handler() + 264
5   libobjc.A.dylib               	0x00007fff938d3322 _objc_terminate() + 124
6   libc++abi.dylib               	0x00007fff8abd23e1 std::__terminate(void (*)()) + 8
7   libc++abi.dylib               	0x00007fff8abd1e6b __cxa_throw + 124
8   com.heliconsoft.HeliconFocus  	0x00000001000f1669 BasicImageSaver::save(char const*, HLImage*, ImageFileProgressListener*) + 1529
9   com.heliconsoft.HeliconFocus  	0x0000000100019e6c ImagesCache::saveImage(HLImage*, QString const&, ImageSaver::FileFormat, ProgressObserver*) + 156
10  com.heliconsoft.HeliconFocus  	0x000000010001a489 ImagesCache::saveCacheImage(HLImage*, HLColorProfile const&, bool, ProgressObserver*, QString const&) + 393
11  com.heliconsoft.HeliconFocus  	0x000000010000652d FocusTask::saveCaches(ImagesCache*, ProgressObserver*) + 93
12  com.heliconsoft.HeliconFocus  	0x0000000100055925 TaskContainer::compileTask(Task*) + 2181
13  com.heliconsoft.HeliconFocus  	0x0000000100054533 TaskContainer::run() + 243
14  QtCore                        	0x00000001007c86d4 QThread::setPriority(QThread::Priority) + 820
15  libsystem_pthread.dylib       	0x00007fff8a29c899 _pthread_body + 138
16  libsystem_pthread.dylib       	0x00007fff8a29c72a _pthread_start + 137
17  libsystem_pthread.dylib       	0x00007fff8a2a0fc9 thread_start + 13

[Stas Yatsenko]

What Helicon Focus version do you have?

[pwnell]

The latest beta from your site. I fixed it by deleting my helicon focus preferences file - seems like using migration assistant to transfer the data from my previous mac messed something up, once the preference file was deleted helicon focus just started working again.

[russjb]

I have the same problem. How do you find and delete the preferences file?
(Also, Stas, if you're reading this, our old issue is still unresolved!)
Thanks

[pwnell]

I moved all files in ~/Library/Preferences/com.helicon* to the trash.

[russjb]

Hmm. Done that now but still crashing..
Any more suggestions?

Stas?

[Stas Yatsenko]

Please contact us via support@heliconsoft.com

[russjb]

Just to follow-up, I finally found the *hidden* Preferences folder and deleted the prefs files, which did fix the problem.
Thanks all for the help.

[GFS]

I'm using Helicon 6.2, having not used it at all since 6.0.18.

I'm getting constant crashes when doing several Renders of the same set of Tiff files (around 30).

Sound like I should be deleting this preference file too?

[GFS]

Trashed prefs + everything I could find in Application Support and restarted. Still crashing.

(attached crash report)

[pwnell]

I went back to 6.0. It is the only one that does not crash for me on Mac Pro after trashing my preferences. Every single release since crashes. I might get one render off, but the second stack will cause a crash.

[russjb]

The Prefs folder, I found out, is hidden by default in Mavericks.
Make sure you find it by opening a Finder window, then clicking Go>Go to Folder, then in the dialogue, enter ~/Library/Preferences and delete any Helicon entries that you find there.

[pwnell]

Makes no difference - it still crashes. And I deleted it from the Terminal so nothing was hidden.

[GFS]

Seems like it may be a memory issue. I get about 4 or 5 goes at different settings, then it crashes (unexpected quit).

[pwnell]

Could be. Though I have 64GB and it crashes between the second and third attempts usually.