Internal error

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Vladimir Blagoderov
Posts: 5
Joined: 27.03.2007 16:31

Internal error

Post by Vladimir Blagoderov »

I can not start Helicon Focus:

Internal error!
Access violation at address 7D611952 in module 'ntdll.dll'. Read of address 501F0014

This happens only when I use a local account on this particular machine. Any LDAP user can start the program correctly.

Can it be helped?

Cheers,

Vlad
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Stas Yatsenko
Posts: 3841
Joined: 06.05.2009 14:05
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Re: Internal error

Post by Stas Yatsenko »

We can't reproduce this error so far but we think it has something to do with folder tree.

Try to start helicon focus from command line: HeliconFocus.exe -notree

We will also send you debug version to get more information about this crash.
Vladimir Blagoderov
Posts: 5
Joined: 27.03.2007 16:31

Re: Internal error

Post by Vladimir Blagoderov »

Thanks, Stas! The problem is, I can't always reproduce it myself - it occurs accidentally in the most awkward moment. Today it is working fine. I shall definitely try -notree option next time it happens and use debugging version when you send it.

Cheers,

Vlad
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Stas Yatsenko
Posts: 3841
Joined: 06.05.2009 14:05
Contact:

Re: Internal error

Post by Stas Yatsenko »

We will send you debug version today. I hope we already fixed this bug but we want to be sure.
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