Crash on mac leopard

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danipen
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Joined: 28.11.2011 13:38

Crash on mac leopard

Post by danipen »

I tried helicon focus yesterday for the first time
I run the software on a MacPro with macosx Leopard
I opened 5 file and I didn't able to do anything.
If I click on run button the sw crashs an it crashs also if I click one of the files loaded on the right column.
I tried the sw also under windows xp (using parallel) but it crashs because of a memory issue (it says 3gb isn't enough)
I'm doing something wrong or it is a known issue?
thanks
daniele
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Stas Yatsenko
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Joined: 06.05.2009 14:05
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Re: Crash on mac leopard

Post by Stas Yatsenko »

Daniele,

We need more information to explore this error. Can you send us one of the files from your stack?

Here is newer beta version for Mac:
http://www.heliconsoft.com/downloads/He ... usBeta.dmg
AndersonLeite
Posts: 2
Joined: 18.01.2012 22:51

Re: Crash on mac leopard

Post by AndersonLeite »

Having the same issue here running OSX Lion, using the latest beta release.
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Stas Yatsenko
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Re: Crash on mac leopard

Post by Stas Yatsenko »

Can you specify more information about your system? What Helicon Focus version do you have?
AndersonLeite
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Joined: 18.01.2012 22:51

Re: Crash on mac leopard

Post by AndersonLeite »

Hello there,

I'm using:

Helicon Focus Mac 4.2.8 (29.12.2011, Mac OS)
Helicon Remote Mac 2.3.15 Beta (26.12.2011, Mac OS)

I sent a bug report using the interface directly on Helicon Remote.

My system: MacBook Pro (early 2011), i7 2.3 processor, running Mac OSX Lion 10.7.2 with 8GB ram and Radeon 6750M
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Stas Yatsenko
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Re: Crash on mac leopard

Post by Stas Yatsenko »

Thanks for your report. We will try to fix it ASAP.
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