After several attempts to install latest version (using Windows Vista), get the following:
Message: Runtime error 216 at 00B03C1A.
Followed by another : The application failed to initialize properly (0xc0000142). Click OK to terminiate the program.
Uninstalled/reinstalled software three times without success. Hopefully an easy fix? Reinstalled v5.1.29 without issue.
Best,
Bob Abela
problem installing latest version, v5.2.3
- Stas Yatsenko
- Posts: 3841
- Joined: 06.05.2009 14:05
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Re: problem installing latest version, v5.2.3
Please try this new version: http://www.heliconsoft.com/downloads/HeliconFocus.exe
Re: problem installing latest version, v5.2.3
Thanks for the prompt reply. Downloaded the new version using the link you point me to, same error messages though. Before uninstalling, perhaps a few basic checks you might suggest I make?
- Stas Yatsenko
- Posts: 3841
- Joined: 06.05.2009 14:05
- Contact:
Re: problem installing latest version, v5.2.3
No idea so far. We test the program with many OS versions and never had such a problem. We will send you a test version in a few days to locate the bug if we are not able to reproduce it in office.
Re: problem installing latest version, v5.2.3
Okay, sure, I can still work with the prior version for the short term. Thanks.