Error Export Pictures from LR 3

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CEHorst
Posts: 9
Joined: 16.02.2011 22:39
Location: Celle, Germany

Error Export Pictures from LR 3

Post by CEHorst »

Hello,
I have a Problem exporting Raw (.NEF) Files from Lightroom 3.3 to Helicon Focus. There is shown an Internal Error: Acces violation at Adress 7C9201B3 in module 'ntdll.dll'. Write off Adress 77E57E96. After pressing the Cancel Button the Programm works normally. I Have tested the Error only exist if Helicon Focus is not started before.

System: Helicon Focus 5.1.27. Windows XP

Thanks
Horst
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Stas Yatsenko
Posts: 3841
Joined: 06.05.2009 14:05
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Re: Error Export Pictures from LR 3

Post by Stas Yatsenko »

Horst,

Please set /3GB flag in your boot.ini file to give more memory to the application:

http://www.microsoft.com/whdc/system/pl ... AEmem.mspx
CEHorst
Posts: 9
Joined: 16.02.2011 22:39
Location: Celle, Germany

Re: Error Export Pictures from LR 3

Post by CEHorst »

Thanks for the Tipp, but it didn't change anything.

Horst
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Stas Yatsenko
Posts: 3841
Joined: 06.05.2009 14:05
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Re: Error Export Pictures from LR 3

Post by Stas Yatsenko »

Please try older 5.1.25 version (http://www.heliconsoft.com/downloads/HeliconFocus.exe) and upload one of your NEF files to our ftp server (as described at http://www.heliconsoft.com/ftp.html) so we can test it too.
CEHorst
Posts: 9
Joined: 16.02.2011 22:39
Location: Celle, Germany

Re: Error Export Pictures from LR 3

Post by CEHorst »

I have uploaded 3 Images (NEF Examples Horst) for the Test. I won't try Version 5.1.25, will wait for Version 5.1.29 :wink:

Horst
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Stas Yatsenko
Posts: 3841
Joined: 06.05.2009 14:05
Contact:

Re: Error Export Pictures from LR 3

Post by Stas Yatsenko »

Thanks for the samples, we were able to reproduce the problem and will try to fix it ASAP
CEHorst
Posts: 9
Joined: 16.02.2011 22:39
Location: Celle, Germany

Re: Error Export Pictures from LR 3

Post by CEHorst »

Fine! In the Meantime i go out to take some new Pictures :D

Thanks
Horst
CEHorst
Posts: 9
Joined: 16.02.2011 22:39
Location: Celle, Germany

Re: Error Export Pictures from LR 3

Post by CEHorst »

After Installation of Version 5.1.28 the Error is gone.

Thanks
Horst
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