Evaluation time expire after 3 days!!!

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pepokun
Posts: 2
Joined: 29.05.2010 04:12

Evaluation time expire after 3 days!!!

Post by pepokun » 29.05.2010 04:17

Hi
I installed the Helicon Focus evaluation and after i change the program's language from spanish to english the evaluation time expired and the program change to demo mode after only three days!!!, is it possible to get 27 days more?

Thanks in advance and best wishes
Luis

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Stas Yatsenko
Posts: 3850
Joined: 06.05.2009 14:05
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Re: Evaluation time expire after 3 days!!!

Post by Stas Yatsenko » 31.05.2010 13:55

Sorry, Luis, there is no way to reset trial period. At least we will not publish it in the forum :)
We will try to reproduce this bug with trial period and fix it. Please contact us via support@heliconsoft.com and we will issue a temporary license so you can evaluate the program.

pepokun
Posts: 2
Joined: 29.05.2010 04:12

Re: Evaluation time expire after 3 days!!!

Post by pepokun » 17.06.2010 02:52

Hi
I sent a pair of messages without success, did you recreate the bug?

- I installed in spanish
- After three days of evaluation i switched to english -> the program showed the message about restarting or configuration I can't remember
- And then the next use of program the window about expiring time appeared.

Hope this helps, i need a pair of weeks of evaluation, 10 days may be?, please help me :(

Thanks in advance and best wishes
Luis

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Stas Yatsenko
Posts: 3850
Joined: 06.05.2009 14:05
Contact:

Re: Evaluation time expire after 3 days!!!

Post by Stas Yatsenko » 17.06.2010 13:09

Luis,

We will send you a temporary license so you can properly evaluate the program.
Please send me (support@heliconsoft.com) your workstation ID (Helicon menu->Help->Registration).

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