I can't use the plugin RAW-IN-DNG-OUT

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qinsolo9
Posts: 7
Joined: 21.05.2015 14:15

I can't use the plugin RAW-IN-DNG-OUT

Post by qinsolo9 »

I can't use the plugin RAW-IN-DNG-OUT.
When my mouse clicks "RAW DEVELOPMENT SETTINGS", the software automatically exits.
My computer is such a configuration:
*Helicon Focus 6.3.3pro
*Adobe DNG Converter 9.0
*win7_x64
*Intel i7
*8G ram
I'm looking forward to helping me solve this problem!Thank you!
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Stas Yatsenko
Posts: 3841
Joined: 06.05.2009 14:05
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Re: I can't use the plugin RAW-IN-DNG-OUT

Post by Stas Yatsenko »

Thanks, we will try to fix it ASAP! So far we are not able to reproduce this bug. Can you upload you RAW file?
qinsolo9
Posts: 7
Joined: 21.05.2015 14:15

Re: I can't use the plugin RAW-IN-DNG-OUT

Post by qinsolo9 »

Thank you.I'll send the raw file to <support@heliconsoft.com>
*Will it be my copyright license? But I have bought a professional version of the license.
qinsolo9
Posts: 7
Joined: 21.05.2015 14:15

Re: I can't use the plugin RAW-IN-DNG-OUT

Post by qinsolo9 »

Is this plugin necessary?
<adobe camera raw>
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Stas Yatsenko
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Re: I can't use the plugin RAW-IN-DNG-OUT

Post by Stas Yatsenko »

Here is newer version of Helicon Focus, I would appreciate if you test it and let us know if the bug is fixed now: http://www.heliconsoft.com/downloads/He ... usBeta.exe
qinsolo9
Posts: 7
Joined: 21.05.2015 14:15

Re: I can't use the plugin RAW-IN-DNG-OUT

Post by qinsolo9 »

OK,I'll download it and try again. Thank you!
qinsolo9
Posts: 7
Joined: 21.05.2015 14:15

Re: I can't use the plugin RAW-IN-DNG-OUT

Post by qinsolo9 »

Sorry,I just used the version6.3.4, the problem still exists.I'm confused about this problem.
I met a friend of China, and he also encountered the same problem as me. Of course, he uses genuine software.
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Stas Yatsenko
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Re: I can't use the plugin RAW-IN-DNG-OUT

Post by Stas Yatsenko »

Thanks for reporting this bug. We checked again and were able to reproduce it on Windows Vista. So we add it to our to do list for the next version.
qinsolo9
Posts: 7
Joined: 21.05.2015 14:15

Re: I can't use the plugin RAW-IN-DNG-OUT

Post by qinsolo9 »

Thank you very much.I'm looking forward to the version of this software.
WS Zhang
Posts: 3
Joined: 29.05.2015 11:13

Re: I can't use the plugin RAW-IN-DNG-OUT

Post by WS Zhang »

I also encounter this problem on my desktop PC and notebook PC which using Win7 OS, I which this proble be sloved ASAP.
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Stas Yatsenko
Posts: 3841
Joined: 06.05.2009 14:05
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Re: I can't use the plugin RAW-IN-DNG-OUT

Post by Stas Yatsenko »

WS Zhang wrote:I also encounter this problem on my desktop PC and notebook PC which using Win7 OS, I which this proble be sloved ASAP.
Please follow this link:
http://www.heliconsoft.com/raw-in-dng-out/

You also need to install Adobe DNG Converter: http://www.heliconsoft.com/adobedng/
and setup the path to DNG Converter in Helicon Focus menu "Preferences / Integration".
WS Zhang
Posts: 3
Joined: 29.05.2015 11:13

Re: I can't use the plugin RAW-IN-DNG-OUT

Post by WS Zhang »

Thank you for your reply very much. I followed your method, but the issue still exist.
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Stas Yatsenko
Posts: 3841
Joined: 06.05.2009 14:05
Contact:

Re: I can't use the plugin RAW-IN-DNG-OUT

Post by Stas Yatsenko »

We cannot reproduce the problem in the office. Please contact us via support@heliconsoft.com
WS Zhang
Posts: 3
Joined: 29.05.2015 11:13

Re: I can't use the plugin RAW-IN-DNG-OUT

Post by WS Zhang »

After I installed CameraRAW 9.1, this issue disappeared :D
qinsolo9
Posts: 7
Joined: 21.05.2015 14:15

Re: I can't use the plugin RAW-IN-DNG-OUT

Post by qinsolo9 »

It's a pity that I had a problem with it, even though I had it installed.
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