Thanks, we will add it to our taks list.

We were not able to reproduce the problem. We tested the program with 70Mpixel at 16 bit images ( 420 Mb tiffs) and everything is fine. Can you upload one or two of your files (as described at http://www.heliconsoft.com/ftp.html)? Another reason that can cause such a message is the date inside of th...

after each update the sample folders are installed again and I have to delete them. Could this be removed. I guess every body who is using HF since years will not need any more the samples. Ok, we try to find a workaround. Some functionality (like File\Run demo) depens on the existance of this fold...

Great, thanks for letting us know.

Hans,

We are looking for motor in USB devices. You will need a USB-COM convertion cable to make the program work. Make sure that this converter is based on FTDI chip (90% of all converters). Please let us know about your progress.

When does it happen? Even if you are trying to process demo images (Helicon Focus menu/File/Demo ?) If not, can you send us one of the images that cause such errors? Here are links to older versions, you are welcome to install it in another folder till we find the bug: http://www.heliconsoft.com/dow...

You will find the latest version on the download page: http://www.heliconsoft.com/focus_downloads.html Right now the latest is 2.0.14 version for both Mac and Windows. We tested back and forth movement on Canon 24-70 L II lens. With our test Canon 5D MK II it does not miss steps but it gives very sm...

Yes, please try the latest release of Helicon Focus:
http://www.heliconsoft.com/focus_downloads.html

While we will check this ourself, you are welcome to test newer 2.0.13 version of Helicon Remote. As to the pause, please use Pause for flash recharge on the General tab of the Preferences. Please also define A and B points and go back and forth to detect if the lens does not miss steps. We had a st...

James,

You can use this version of Helicon Remote Mac Beta:
http://www.heliconsoft.com/downloads/HeliconRemote.dmg

Kamran,

Please send us (support@heliconsoft.com) Helicon Remote logs (see menu\Preferences\Tools)

James,

Please try this version of Helicon Remote Mac: http://www.heliconsoft.com/downloads/HeliconRemote.dmg

I think we spotted the bug with D700 and we are preparing new version now. We plan to publish it within few days.

I think we spotted the bug with D700 and we are preparing new version now. We plan to publish it within few days.

Sorry, no live view also means that we cannot control focus.