Steve, The lens should be in auto mode, that allows camera to change focus. The problem is that your camera also does not support remote focusing, so there is not much sense in using it. You can try to make a shot and send us bug report with logs (help\Report a bug), this will give us more informati...

Thanks for reporting this bug. We are preparing new version which is much reworked, we will make sure that this bug is fixed.

Thanks for reporting this bug. We are preparing new version which is much reworked, we will make sure that this bug is fixed.

You can upgrade to Pro version for $100. Please use this link:
https://usd.swreg.org/cgi-bin/s.cgi?s=3 ... d=0&q=1&t=

Yes, unlimited license valid for lifetime. All updates (for example 6.x) are free. You can get keys for 4 computers you are working on, but only one copy of the program can be used at the same time.
Please do not worry about hardware updates, we will send you new keys without any limitations.

There is no built-in support for macros in Helicon Focus. If you describe your usual workflow we can add new features to streamline it. For example something like this: in Explorer you select folder or set of images, right click them and select command "Stack with Helicon Focus". The progr...

Thanks for the tip. Our primary goal is support of digital cameras because we can control its focusing functionality. I thought there is quite a number of software packages to automate image aquisition from a miroscope. I've recently read about a free one based on ImageJ framework. Why do you like t...

Yes, this is due to the size. We are able to reprouce this error and we will do our best to override it. Hopefully it will be fixed in the coming version.

Please connect StackShot directly to MacBook, not though a USB hub if this is possible. We will check if this can be a problem. And please Report a bug (Helicon Remote menu\Help) after connecting hardware and taking couple of steps.

As we nevers seen such bug before we would need your stack for tests. I would appreciate if you upload mid-sized jpegs to our server as described at http://www.heliconsoft.com/ftp.html

Helicon Focus does not change resolution of images (except for panorama mode). There are techniques that use several images to decrease noise (averaging) or increase resolution and details (superresolution). From our experience it is more a marketing thing that an actual technique. If you want highe...

We never have been able to reproduce this bug on 10.6+, we will check this once again.

Hmm... Old version worked fine and new version (2.0.16) crashes the mac?

Thanks!

Please make sure that your camera is in PTP mode (not in USB mass storage mode), if you have such an option in the camera.
Please connect the camera, then run Helicon Remote, then go to menu\Help\Report a bug and send us a notice from there. This will give us more inforamation.