We are preparing new version now. It will be published in a couple of days. Please in case of errors send us log file created by Helicon Remote. You can find it in Helicon Remote, "Preferences\Tools\Log of current session". If the Helicon Remote does not start, you can find it in c:\Users\...

Yes, if the program know the total distance and number of shots it can determine the distance between shots ( = (farthest - nearest)/(number of shots-1)) But again, it calculates the distance in focusing steps, not cm. Please send us a printscreen of the interface, that would help me to understand w...

We are preparing new version now. It will be published in a couple of days. Please in case of errors send us log file created by Helicon Remote. You can find it in Helicon Remote, "Preferences\Tools\Log of current session". If the Helicon Remote does not start, you can find it in c:\Users\...

Doug,

Please check the actual width and height of the resulting image in pixels. DPI or PPI has no direct affect on the resolution and quality of the image. DPI is only used to convert pixels into inches for printing or displaying on monitor.

We measure distance between shots in focusing steps. There is no simple way to translate it into mm or cm because this depends on the lens type, aperture and distance to the object. You may find DOF calculators online. Still, they will give you only a rough estimate and you would have to check it an...

The program does not detect the camera if you use "USB mass storage" mode in your camera. Please switch to PTP instead of USB mode, this should help.

Yes, the regular version will work on this computer. You can download and copy the program to a disk.

I would suggest to save these files as JPEGs and check if the effect would be the same. It would be great if you send these JPEGs to our server (as described at http://www.heliconsoft.com/ftp.html) so we can check them too.

Can you give me more details?

Which OS version do you have?

Do you install program under user with admin rights?

Yes, you can use these keys on all versions of Helicon Focus.

Please send us a log of the previous session:
Helicon Remote Menu "Preferences\Tools\Log of previous session"

Please set the lens to auto focus.

Yes, this will be sufficient.

Thanks for the files. The files have different orientation settings. Most probably DPP does not actually modify the flag inside of the RAW files. Instead it just remebers your choice. The correct solution would be to ignore this flag during processing of Helicon Focus. Alternatevely, you can convert...

Please try the latest release of Helicon Focus 5.0.10.