Search found 80 matches

by Catherine
20.06.2019 14:40
Forum: Helicon Remote
Topic: Helicon Remote - WeMacro - Rail Speed
Replies: 1
Views: 583

Re: Helicon Remote - WeMacro - Rail Speed

Quite simply, Wemacro firmware at this point doesn't allow adjusting the movement speed. It may be added later with a firmware update. Probably, Wemacro support should know more about this.
by Catherine
19.06.2019 00:32
Forum: Helicon FB Tube
Topic: FB Tube and Nikon D5100
Replies: 2
Views: 727

Re: FB Tube and Nikon D5100

Seems like you might have D5100 set to AF-C focus mode. Please try setting it to AF-S.
by Catherine
19.06.2019 00:26
Forum: Helicon Remote
Topic: Zoom in LiveView not working
Replies: 12
Views: 8898

Re: Zoom in LiveView not working

Thanks for your reports. We've finally located the problem, it will be fixed in the upcoming version 3.9.9 that we're aiming to release this week.
by Catherine
19.06.2019 00:26
Forum: Helicon Remote
Topic: Can't select AF/Zoom point on EOS5D III
Replies: 4
Views: 729

Re: Can't select AF/Zoom point on EOS5D III

Thanks for your reports. We've finally located the problem, it will be fixed in the upcoming version 3.9.9 that we're aiming to release this week.
You can try the pre-release version with the fix (this link is for Windows only): https://office.heliconsoft.com/cloud/index.php/s/Q4HcfHdEPD87po3
by Catherine
19.06.2019 00:25
Forum: Helicon Remote
Topic: Nikon Image STorage on camera card
Replies: 2
Views: 519

Re: Nikon Image STorage on camera card

You just need to open the Preferences dialogue (File → Preferences or CTRL + ALT + P on Windows / Mac, cog wheel button on Android) , find the group of settings called Image Saving (or just "Saving" on Android) and set the values for Download JPEG images after shooting, Download RAW images after sho...
by Catherine
16.06.2019 09:55
Forum: Helicon Focus: Support
Topic: Saving as 16bit TIFF
Replies: 4
Views: 979

Re: Saving as 16bit TIFF

If the source has more than 8 bits per channel, the resulting TIFF will be 16-bit. If the source is 8 bit or less, the result is 8-bit. Video frames have no more than 8-bits (more is not impossible, but you will be hard-pressed to find such a video file right now).
by Catherine
16.06.2019 09:55
Forum: Helicon Focus: Support
Topic: Ghosted Alignment Overlay
Replies: 3
Views: 751

Re: Ghosted Alignment Overlay

Actually, we're working on this now and will add this feature in one of the upcoming updates. Though it is still a matter of a couple of months.
by Catherine
16.06.2019 09:52
Forum: Helicon Focus: Support
Topic: Monitor Profile
Replies: 2
Views: 605

Re: Monitor Profile

Normally colors are displayed correctly if no color profile is set in the settings.

If not, please set the sRGB profile of your monitor manually (https://www.heliconsoft.com/focus/help/english/HeliconFocus.html#HF_GEN). Or you can send us a sample with this profile, so that we can check it.
by Catherine
16.06.2019 09:42
Forum: Helicon Focus: Support
Topic: HF fails but Photoshop CC succeeds: alignment issue?
Replies: 4
Views: 708

Re: HF fails but Photoshop CC succeeds: alignment issue?

Could you please upload your stack to our server (as described at https://www.heliconsoft.com/ftp-server/) and we will see what is happening. If you are user of GoogleDrive, DropBox, OneDrive or other cloud service, you can upload your files there and send us a link. Also, did you try method B in He...
by Catherine
03.06.2019 17:02
Forum: Helicon Remote
Topic: Can't select AF/Zoom point on EOS5D III
Replies: 4
Views: 729

Re: Can't select AF/Zoom point on EOS5D III

Sounds like a plain bug, there is no setting that could explain this counter-intuitive behavior. Are you running the latest Helicon Remote version 3.9.8? Is this on Windows, Mac, Android or iOS?
by Catherine
03.06.2019 16:58
Forum: Helicon Focus: Support
Topic: Clone stamp doesn't work properly after reloading project file
Replies: 1
Views: 481

Re: Clone stamp doesn't work properly after reloading project file

We apologize for not providing a quick solution for this, we still need some more time. We're working on solving the issue.
by Catherine
03.06.2019 16:43
Forum: Helicon FB Tube
Topic: Nikon z7 Nikkor 105 2.8G - no f stop control
Replies: 1
Views: 491

Re: Nikon z7 Nikkor 105 2.8G - no f stop control

Yes, Paul, unfortunately, the tube is incompatible with this camera body.
by Catherine
25.05.2019 08:58
Forum: Helicon Focus: Support
Topic: How to deactivate openCL
Replies: 1
Views: 621

Re: How to deactivate openCL

Please go to main menu\Edit\Preferences\Performance tab and select your unit in the 'Use OpenCL hardware acceleration' dropdown menu.
by Catherine
20.05.2019 20:49
Forum: Helicon Remote
Topic: Canon EOS R
Replies: 18
Views: 5701

Re: Canon EOS R

Unfortunately, we can't say for sure when we will be able to provide a solution for this, since third-party components we use do not support it yet.
by Catherine
20.05.2019 20:38
Forum: Helicon Remote
Topic: Zoom in LiveView not working
Replies: 12
Views: 8898

Re: Zoom in LiveView not working

Please update to the latest version of Helicon Remote from https://www.heliconsoft.com/software-downloads/
This should help.
Please let us know if it worked.