Search found 80 matches

by Catherine
06.08.2019 14:20
Forum: Helicon Remote
Topic: offbeat stacking
Replies: 7
Views: 202

Re: offbeat stacking

Please update to v.3.9.9 from https://www.heliconsoft.com/software-downloads/
Please let us know if the problem persists.
by Catherine
06.08.2019 13:58
Forum: Helicon Focus: Support
Topic: Saving in DNG o RAW
Replies: 1
Views: 125

Re: Saving in DNG o RAW

Indeed, Raw-in-DNG-out mode is a Pro feature: https//www.heliconsoft.com/helicon-focus-versions-licensing/ With Lite version you can only save to full-res .jpg and .tiff. If you have dng selected as a saving file format in the Save window, you will be able to save to dng, but promo text will be adde...
by Catherine
06.08.2019 13:18
Forum: Helicon Focus: Support
Topic: Camera not focusing with FB tube attached
Replies: 1
Views: 98

Re: Camera not focusing with FB tube attached

Indeed, when using the tube the nearest and the farthest focusing points are being brought much closer. It’s an optical effect produced by any macro extension tube, and ours is not an exception. Here’s the table showing the changes in the focusing range of some of the lenses when using an extension ...
by Catherine
06.08.2019 11:18
Forum: Helicon FB Tube
Topic: Problems adding lens
Replies: 1
Views: 292

Re: Problems adding lens

Please make sure that the focusing distance range switch on the lens is set to FULL.
by Catherine
26.07.2019 13:56
Forum: Helicon Remote
Topic: Nikon 7Z - Again
Replies: 3
Views: 343

Re: Nikon 7Z - Again

We do intend and hope to support Z7 in Helicon Remote eventually, but we need to do a lot of work before that, so we don't know when that may happen. Sorry, but there's nothing specific we can promise at the moment.
by Catherine
25.07.2019 15:54
Forum: Helicon Remote
Topic: Canon 250D unsupportedmodel
Replies: 1
Views: 178

Re: Canon 250D unsupportedmodel

This camera model will be supported in the next version of Helicon Remote - 3.9.9 - that is to come soon. We hope to roll it out within a week
by Catherine
19.07.2019 15:12
Forum: Helicon Remote
Topic: What is limited in Helicon Remote
Replies: 2
Views: 355

Re: What is limited in Helicon Remote

DOF preview is for Canon cameras only. The hourglass is a strong indication of a conflict with other software that also attempts to access the camera, try to find and terminate that software. Another possibility is that the USB cable is faulty or connector is loose, but that's less likely. The focus...
by Catherine
19.07.2019 10:10
Forum: Helicon Remote
Topic: Anyone else using a D7100 with the app unsuccessfully?
Replies: 1
Views: 228

Re: Anyone else using a D7100 with the app unsuccessfully?

Could you please explain what exactly you mean by not being able to connect? Do you see any error message when pairing the app with D7100?
Please see the manual: https://www.heliconsoft.com/HeliconRemoteHelp/english/network_manual.html#Nikon_built-in
by Catherine
19.07.2019 10:08
Forum: Helicon Remote
Topic: Nikon 7Z - Again
Replies: 3
Views: 343

Re: Nikon 7Z - Again

No, sorry, not much progess so far. It will still take time
by Catherine
13.07.2019 21:55
Forum: Helicon Focus: Support
Topic: Method C
Replies: 1
Views: 618

Re: Method C

Thank you for the suggestion. The brightness will be improved in the next version.
by Catherine
13.07.2019 21:49
Forum: Helicon Focus: Support
Topic: OpenCl SLI support
Replies: 1
Views: 221

Re: OpenCl SLI support

Well, not likely, at least not any time soon.
by Catherine
11.07.2019 16:38
Forum: Helicon Remote
Topic: Recieving Trial Progam and Watermarks
Replies: 1
Views: 365

Re: Recieving Trial Progam and Watermarks

Please update to the latest version from https://www.heliconsoft.com/software-downloads/ and register the license again using the same activation code: main menu->Help->Register online...
by Catherine
02.07.2019 23:14
Forum: Helicon Focus: Support
Topic: Failed to load project file
Replies: 5
Views: 973

Re: Failed to load project file

Deleting the source files to re-export them later to plug into the same project will work if you can guarantee that the images will be exactly the same as they were the first time. The memory cache limit is the fraction of your system's total RAM capacity that Helicon Focus is allowed to use for spe...
by Catherine
29.06.2019 22:29
Forum: Helicon Remote
Topic: Help - D500 using iPAD and USB not working
Replies: 2
Views: 748

Re: Help - D500 using iPAD and USB not working

USB connection is not possible on iOS because of Apple's policies, and that's why you won't find D500 in the list of supported cameras. However, now Nikon has released the new firmware with which you no longer need Snapbridge in order to access Wi-Fi. I don't yet know whether or not you can already ...
by Catherine
29.06.2019 22:28
Forum: Helicon Focus: Support
Topic: Problem with OpenCL
Replies: 2
Views: 1370

Re: Problem with OpenCL

Can you try enabling "Fail safe mode" in the Helicon Focus preferences -> Performance, does it make any difference?
Could you please contact us at heliconsoft@gmail.com and send a set of files we can use to try reproducing the error?