Search found 3487 matches

by Stas Yatsenko
04.04.2018 15:37
Forum: Helicon Focus: Support
Topic: HF 7.0.0 Mac Beta testing, part one: Alignment problem
Replies: 9
Views: 706

Re: HF 7.0.0 Mac Beta testing, part one: Alignment problem

Thanks for the stack. You are right, new version does not align images correctly. It looks like this happens because focused area is so small compared to whole image. We recommend to decrease max scale adjustment to 1% in Autoadjustment tab in preferences. Please also note that images are shot not i...
by Stas Yatsenko
03.04.2018 14:26
Forum: Helicon Remote
Topic: New upgrade to Helicon Remote
Replies: 1
Views: 331

Re: New upgrade to Helicon Remote

No, not yet. You still need to use the computer/EOS Utility mode.
by Stas Yatsenko
03.04.2018 14:26
Forum: Helicon Remote
Topic: Samsung S8 - Connection issue
Replies: 1
Views: 261

Re: Samsung S8 - Connection issue

It definitely won't work with a USB C data cable. You must use an OTG case (in your case - USB Type C OTG adapter). Since the mouse is detected, the adapter must be OK. It also sounds like the camera is not detected by the phone itself, which means the problem is not on our end (not in the app). Tha...
by Stas Yatsenko
03.04.2018 14:26
Forum: Helicon Focus: Support
Topic: Helicon Focus frame switching is super-slow
Replies: 4
Views: 467

Re: Helicon Focus frame switching is super-slow

I can't think of any reason why it would suddenly become slower. Suspect external reasons (rather than internal error in Helicon Focus): either you computer became slower, or the images became longer to decode, or something else of that nature. Anyway, try the new version of Helicon Focus: https://d...
by Stas Yatsenko
03.04.2018 10:38
Forum: Helicon Focus: Support
Topic: Strange things happening.
Replies: 3
Views: 363

Re: Strange things happening.

We'll keep an eye on #1 to see if there are any errors on our part.
by Stas Yatsenko
02.04.2018 12:38
Forum: Helicon Remote
Topic: 5DsR having lots of problem with v3.9.2
Replies: 22
Views: 1724

Re: 5DsR having lots of problem with v3.9.2

Great news! Thanks for confirming that the problems are finally fixed.
by Stas Yatsenko
02.04.2018 11:37
Forum: Helicon Focus: Support
Topic: Strange things happening.
Replies: 3
Views: 363

Re: Strange things happening.

1. Could be a cosmetic bug, could be simply that the source images are taking a while to load. What Helicon Focus version is this?

2. It shows the name of the image the point you're hovering has been taken from. Press F9 to show that image on the left.
by Stas Yatsenko
30.03.2018 12:24
Forum: Helicon Remote
Topic: Helicon Remote with Rail WeMacro on MAC
Replies: 12
Views: 790

Re: Helicon Remote with Rail WeMacro on MAC

As long as the Wemacro software doesn't work either, the problem is clearly not on our end.
What you're experiencing may well be the same reason why Wemacro switched to a different serial interface chip recently.
by Stas Yatsenko
30.03.2018 11:07
Forum: Helicon Remote
Topic: Nikon D850 - NOT FOUND in Helicon Remote
Replies: 1
Views: 341

Re: Nikon D850 - NOT FOUND in Helicon Remote

Does your Mac detect the camera at all? The problem is most likely not on our end.
by Stas Yatsenko
29.03.2018 10:02
Forum: Helicon Remote
Topic: Helicon Remote with Rail WeMacro on MAC
Replies: 12
Views: 790

Re: Helicon Remote with Rail WeMacro on MAC

So the Wemacro software doesn't work now, either?
I don't see your bug report. What e-mail did you enter when sending it?
by Stas Yatsenko
29.03.2018 10:02
Forum: Helicon Remote
Topic: Canon 5 D Mark III and 7 D Mark II
Replies: 3
Views: 370

Re: Canon 5 D Mark III and 7 D Mark II

I'm assuming the problem occurs on Android (you didn't clarify that). 1. The PC does not need a USB OTG adapter, but Android requires it. 2. It could be that your Android device simply doesn't support USB OTG. If you carefully follow the instructions from the FAQ, and run the app linked there, you'l...
by Stas Yatsenko
29.03.2018 09:46
Forum: Helicon Remote
Topic: Recording video with Nikon D850
Replies: 3
Views: 419

Re: Recording video with Nikon D850

It should work. We didn't test with D850 specifically, but there were no previous reports about it not working either. It does work with D800.

Reproduce the freeze, then unplug the camera. At this point the app should in-freeze. If it does, send a bug report (menu -> Feedback -> Report a bug).
by Stas Yatsenko
28.03.2018 20:06
Forum: Helicon Remote
Topic: Helicon Remote with Rail WeMacro on MAC
Replies: 12
Views: 790

Re: Helicon Remote with Rail WeMacro on MAC

The wchusbserial1420 device is most likely Wemacro, so it looks like the Wemacro side of things is works. So far it looks like the issue may be in Helicon Remote, but I don't see what could be wrong. Please install this version of Helicon Remote and run while Wemacro is connected and powered up: htt...