Search found 3955 matches

by Stas Yatsenko
27.09.2017 13:48
Forum: Helicon Remote
Topic: no flash syncronisation
Replies: 8
Views: 387

Re: no flash syncronisation

1. Disable silent shooting in the camera body.
2. If that's not it, go to Helicon Remote preferences -> Shooting, and set "Activate live view when taking a shot" to No.
by Stas Yatsenko
26.09.2017 15:42
Forum: Helicon Remote
Topic: api-ms-win-shore-scaling-I1-1-1.dll
Replies: 2
Views: 179

Re: api-ms-win-shore-scaling-I1-1-1.dll

We already fixed this bug, please install the latest version from our server.
by Stas Yatsenko
26.09.2017 09:19
Forum: Helicon Focus: Support
Topic: render error 5
Replies: 5
Views: 1946

Re: render error 5

Look for something like "Auto Image Rotation" in the camera body settings, or in the user manual for your body. There should be such an option.
by Stas Yatsenko
25.09.2017 11:30
Forum: Helicon Remote
Topic: Rack Focus Speed
Replies: 4
Views: 289

Re: Rack Focus Speed

The actual speed of the focus movement is not configurable, only the distance is. So as far as I understand your idea, it's not doable.
by Stas Yatsenko
22.09.2017 10:33
Forum: Helicon Remote
Topic: Rack Focus Speed
Replies: 4
Views: 289

Re: Rack Focus Speed

What do you mean by rack speed? Are you referring to a macro rail?
by Stas Yatsenko
20.09.2017 09:41
Forum: Helicon Focus: Support
Topic: Nikon D850 Nef files not accepted ?
Replies: 2
Views: 228

Re: Nikon D850 Nef files not accepted ?

You need to install new Adobe DNG Converter: http://www.heliconsoft.com/adobedng/
and setup the path to DNG Converter in Helicon Focus menu "Edit / Preferences... / Integration". In the RAW development settings under Source image list select RAW-in-DNG-out loader codec.
by Stas Yatsenko
18.09.2017 11:30
Forum: Helicon Remote
Topic: Arduino and Helicon Remote
Replies: 1
Views: 203

Re: Arduino and Helicon Remote

You could download the serial protocol documentation for Trinamic and implement it in your Arduino board.
by Stas Yatsenko
15.09.2017 11:43
Forum: Helicon Focus: Support
Topic: New Install did not add plugin to Lightroom CC
Replies: 1
Views: 176

Re: New Install did not add plugin to Lightroom CC

What OS version and Helicon Focus version do you have? Please contact us via support@heliconsoft.com
by Stas Yatsenko
11.09.2017 12:34
Forum: Helicon Focus: Support
Topic: Project won't load
Replies: 1
Views: 162

Re: Project won't load

The message without text is, of course, a mistake that will be fixed in the upcoming update, but the main problem is what you're doing will not work. LR creates temporary files during export; these files are cleaned when export finishes (after you close Helicon Focus). So your project refers to thes...
by Stas Yatsenko
11.09.2017 12:34
Forum: Helicon Remote
Topic: Helicon Remote not working on Android 7.0?
Replies: 1
Views: 249

Re: Helicon Remote not working on Android 7.0?

There is no way around that, short of installing a different Android ROM (with full USB OTG support).
by Stas Yatsenko
07.09.2017 16:05
Forum: Helicon Focus: Support
Topic: FB Tube Questions
Replies: 1
Views: 223

Re: FB Tube Questions

Normally the step size does not need to be changed for different distances to the object, however it has to be changed with the change of focus distance (zoom). The tube itself makes no calculations and adjustments of the step size, it only receives the input data via the configuration utility. So i...
by Stas Yatsenko
04.09.2017 13:58
Forum: Helicon Remote
Topic: HR compatible with EOS 7D MkII?
Replies: 4
Views: 293

Re: HR compatible with EOS 7D MkII?

You've been looking in the wrong place. It is supported: http://www.heliconsoft.com/supported-cameras/
by Stas Yatsenko
04.09.2017 12:31
Forum: Helicon Remote
Topic: Autofocus off
Replies: 1
Views: 217

Re: Autofocus off

AF should never be triggered during remote control, unless you specifically use the AF command. It's not clear what exactly the problem is (can you describe with some more details?), but it's not related to AF.
by Stas Yatsenko
01.09.2017 15:21
Forum: Helicon Focus: Support
Topic: Projects not loading
Replies: 5
Views: 456

Re: Projects not loading

As far as I know there's no such error in Helicon Focus; if all the files that the project references are there, it will load. You can inspect the project file (it's a text file) and make sure that the images and other resources it points to are indeed located at those paths. You could also try inst...
by Stas Yatsenko
31.08.2017 13:54
Forum: Helicon Focus: Support
Topic: Projects not loading
Replies: 5
Views: 456

Re: Projects not loading

Did you move or delete the source images? It can't find some of the files referenced by the project.

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