Search found 3851 matches

by Stas Yatsenko
20.03.2019 16:17
Forum: Helicon Focus: Support
Topic: image appears to be damaged
Replies: 9
Views: 3451

Re: image appears to be damaged

That is a very clever and plausible hypothesis. The image data is saved first, then the file is closed, then it's reopened to write the metadata. I imagine a raw file (including DNG) without metadata would be considered broken or at least incomplete if Lightroom manages to pull it in before all the ...
by Stas Yatsenko
18.03.2019 11:52
Forum: Helicon Remote
Topic: Main Menu Not Accesible in iOS 12.0.1 on iPhone
Replies: 4
Views: 1319

Re: Main Menu Not Accesible in iOS 12.0.1 on iPhone

We're working on it, need to sort out a few other things, I don't know exactly when we'll be able to release the update. Tap on the empty space to the left of the menu button to invoke the menu.
by Stas Yatsenko
18.03.2019 11:52
Forum: Helicon Remote
Topic: Can't focus with Sigma 50mm f/1.4 Art lens
Replies: 14
Views: 10518

Re: Can't focus with Sigma 50mm f/1.4 Art lens

Glad to know you were able to solve the problem this way, and thanks for letting us know.
by Stas Yatsenko
15.03.2019 13:07
Forum: Helicon Focus: Support
Topic: DNG vs TIFF different save results
Replies: 1
Views: 559

Re: DNG vs TIFF different save results

Please upload your stack to our server (as described at http://www.heliconsoft.com/ftp-server/) and we will see what is happening. If you are user of GoogleDrive, DropBox, OneDrive or other cloud service, you can upload your files there and send us a link. Please contact us via support@heliconsoft.com
by Stas Yatsenko
14.03.2019 12:09
Forum: Helicon Remote
Topic: Can't focus with Sigma 50mm f/1.4 Art lens
Replies: 14
Views: 10518

Re: Can't focus with Sigma 50mm f/1.4 Art lens

Did you confirm that said alternatives work with this lens flawlessly? I'm pretty sure the problem is the lens, not the software.
by Stas Yatsenko
13.03.2019 15:09
Forum: Helicon Remote
Topic: Flash firing intermittently
Replies: 2
Views: 644

Re: Flash firing intermittently

Is silent release disabled? It needs to be.
by Stas Yatsenko
10.03.2019 11:09
Forum: Helicon Remote
Topic: Nikon Z7 Support
Replies: 1
Views: 645

Re: Nikon Z7 Support

I assume you mean Helicon Remote. It will some, but right now we can't say about z7.
by Stas Yatsenko
09.03.2019 22:07
Forum: Helicon FB Tube
Topic: Problem Programming Helicon FB Tube
Replies: 7
Views: 2855

Re: Problem Programming Helicon FB Tube

We recommend to turn Live View on during tube configuration in order to make sure that the camera will not go to sleep mode before or during configuration, since in this case the tube will not be receiving power supply and will not be able to receive data. You can also half-press the shutter release...
by Stas Yatsenko
07.03.2019 13:20
Forum: Helicon Focus: Support
Topic: Open CL Error Out of Ressources
Replies: 5
Views: 1032

Re: Open CL Error Out of Ressources

Thanks for your images. This is a bug that will be fixed in the next version of the program.
by Stas Yatsenko
06.03.2019 15:05
Forum: Helicon Remote
Topic: Support for Tamron lens 70-300 macro
Replies: 4
Views: 1131

Re: Support for Tamron lens 70-300 macro

Very well noticed! Looks like I either missed or misread the bit about the manual mode. The lens must definitely be set to AF. The camera also should be set to AF, but to the most basic single-shot mode or the AF will interefere with the focus commands from the program. Some lenses and bodies may wo...
by Stas Yatsenko
06.03.2019 15:05
Forum: Helicon Remote
Topic: Moving Stackshot
Replies: 1
Views: 581

Re: Moving Stackshot

1. There is currently no way to move it continuously. You can set up an even larger step called "Huge" in the Preferences -> Shooting and invoke it with a keyboard shortcut (you can check or reconfigure which one in Preferences -> Shortcuts). 2. I think you might be looking for the A and B buttons o...
by Stas Yatsenko
06.03.2019 12:40
Forum: Helicon Remote
Topic: Stackshot Movement
Replies: 1
Views: 606

Re: Stackshot Movement

Yes, the microstep in Helicon Remote is the same as the microstep in Stackshot. Not sure about high precision mode, we'll check the Stackshot documentation and reply on that later.
by Stas Yatsenko
05.03.2019 20:53
Forum: Helicon Focus: Support
Topic: Open CL Error Out of Ressources
Replies: 5
Views: 1032

Re: Open CL Error Out of Ressources

Please upload your stack to our server (as described at http://www.heliconsoft.com/ftp-server/) and we will see what is happening.
If you are user of GoogleDrive, DropBox, OneDrive or other cloud service, you can upload your files there and send us a link.
by Stas Yatsenko
05.03.2019 13:08
Forum: Helicon Focus: Support
Topic: Open CL Error Out of Ressources
Replies: 5
Views: 1032

Re: Open CL Error Out of Ressources

Does this happen with all images, even with our demo images (menu\File\Run focus demo)?
by Stas Yatsenko
05.03.2019 11:08
Forum: Helicon Focus: Support
Topic: Images De-Saturated when Saved
Replies: 1
Views: 487

Re: Images De-Saturated when Saved

We fixed this problem. Please download and install the latest release of Helicon Focus:
https://www.heliconsoft.com/software-downloads/