Search found 3445 matches

by Stas Yatsenko
27.01.2010 18:09
Forum: Helicon Remote
Topic: Nikon D3s
Replies: 7
Views: 4687

Re: Nikon D3s

Please open Prefernces\Tools and send us (support@heliconsoft.com) current log.
by Stas Yatsenko
27.01.2010 18:07
Forum: Helicon Focus: Support
Topic: Nef file with Nikon D2x
Replies: 3
Views: 2060

Re: Nef file with Nikon D2x

If other programs like iPhote do not open your file, upgrade to 10.6 will help. If the Helicon Focus is the only program that does not open your files, we will need more information to find the bug. Please send us (support@heliconsoft.com) console log (Applications\Utils\Console) after trying to ope...
by Stas Yatsenko
26.01.2010 19:35
Forum: Helicon Remote
Topic: Tutorial for Helicon Remote?
Replies: 7
Views: 4920

Re: Tutorial for Helicon Remote?

There are no special settings for D5000. Several users reported that D5000 is shown on the list but does not properly function. We are looking into this now.
by Stas Yatsenko
26.01.2010 19:22
Forum: Helicon Focus: Support
Topic: D5000 problems
Replies: 6
Views: 3867

Re: D5000 problems

Please unzip this file http://www.heliconsoft.com/downloads/HeliconRemote.zip into the current Helicon Focus folder, then run Helicon Remote. Please open Prefernces\Tools and send us current log.
by Stas Yatsenko
26.01.2010 15:58
Forum: Helicon Remote
Topic: Nikon D3s
Replies: 7
Views: 4687

Re: Nikon D3s

Please unzip this file http://www.heliconsoft.com/downloads/HeliconRemote.zip into the current Helicon Focus folder, then run Helicon Remote. Please open Prefernces\Tools and send us current log.
by Stas Yatsenko
26.01.2010 15:53
Forum: Helicon Focus: Support
Topic: Nef file with Nikon D2x
Replies: 3
Views: 2060

Re: Nef file with Nikon D2x

Please let us know more details. What is the previous version of Helicon Focus which handled your nef files? What is your operation system? Can you send me the log file after attempt to open nef file (Applications\Utils\Console)?
by Stas Yatsenko
25.01.2010 21:41
Forum: Helicon Focus: Support
Topic: Error loading edited Canon DPP RAW files
Replies: 1
Views: 1260

Re: Error loading edited Canon DPP RAW files

We need to test your files in our environment. Can you please upload it to our ftp server as described at http://www.heliconsoft.com/ftp.html
by Stas Yatsenko
25.01.2010 20:54
Forum: Helicon Focus: Support
Topic: Retouching bug
Replies: 1
Views: 1178

Re: Retouching bug

Frank, you mean that the name of the file is not updated when you select the second image? Can you send us printscreen?
by Stas Yatsenko
25.01.2010 20:44
Forum: Helicon Focus: Support
Topic: Loading Depth Map?
Replies: 1
Views: 1061

Re: Loading Depth Map?

There is no way to import the depth map back. But you can use another trick. Go to the Retouching tab, select the first image and copy the backgroung from it. Internally the program will also update depth map the same way as you tried to do.
by Stas Yatsenko
25.01.2010 14:53
Forum: Helicon Remote
Topic: System Requirements (Screen Size/OS/SD Card Installation)
Replies: 1
Views: 2033

Re: System Requirements (Screen Size/OS/SD Card Installation)

Yes, you can install the program from any media including flash card. We check design to fit into 600 pixel screens. I am not sure if the current version does, but the coming will fit for sure. You are welcome to install and evaluate the program before purchase.
by Stas Yatsenko
25.01.2010 14:52
Forum: Helicon Remote
Topic: AF Calibrator
Replies: 1
Views: 1913

Re: AF Calibrator

We are not very happy with calibrator too. The first reason is that it is not possible to know if camera made step or not. In our tests with both Nikon and Canon cameras, both of them sometimes miss steps presumably due to mechanical issues. If the camera misses steps, the calculations in calibrator...
by Stas Yatsenko
25.01.2010 14:51
Forum: Helicon Remote
Topic: Supported Canon Cameras
Replies: 15
Views: 7814

Re: Supported Canon Cameras

The program works with Canon and Nikon DSLRs that support Live View mode.
Canon: EOS 7D, EOS-1D Mark IV, 1Ds Mark III,50D,5D Mark II, REBELXsi/450D/Kiss X2, REBEL XS/1000D and later cameras.
Nikon: D3, D3X, D300, D5000, D90, D700 and later cameras.
by Stas Yatsenko
25.01.2010 14:27
Forum: Helicon Remote
Topic: Trial Version
Replies: 5
Views: 3689

Re: Trial Version

Please unzip this file into the Helicon Focus folder:
http://www.heliconsoft.com/downloads/HeliconRemote.zip

We would appreciate if you test it.
by Stas Yatsenko
25.01.2010 14:16
Forum: Helicon Remote
Topic: Helicon Remote Updates
Replies: 1
Views: 2054

Re: Helicon Remote Updates

Dave,

Here is the dowload page: http://www.heliconsoft.com/heliconfocus_downloads.html

Please note that Helicon Remote is included into Helicon Focus installation.
by Stas Yatsenko
22.01.2010 19:23
Forum: Helicon Focus: Macro
Topic: D300 NEF problems
Replies: 16
Views: 10287

Re: D300 NEF problems

We tried but were not able to reproduce the bug with your files on 10.5.8. Do you run Helicon Focus in 32 or 64 bit mode? Does it happen if you add the first file after Helicon Focus launch or after adding more files? Please send us console log after the image is not added (Applications\Utilities\Co...