Search found 3449 matches

by Stas Yatsenko
30.03.2018 12:24
Forum: Helicon Remote
Topic: Helicon Remote with Rail WeMacro on MAC
Replies: 12
Views: 434

Re: Helicon Remote with Rail WeMacro on MAC

As long as the Wemacro software doesn't work either, the problem is clearly not on our end.
What you're experiencing may well be the same reason why Wemacro switched to a different serial interface chip recently.
by Stas Yatsenko
30.03.2018 11:07
Forum: Helicon Remote
Topic: Nikon D850 - NOT FOUND in Helicon Remote
Replies: 1
Views: 143

Re: Nikon D850 - NOT FOUND in Helicon Remote

Does your Mac detect the camera at all? The problem is most likely not on our end.
by Stas Yatsenko
29.03.2018 10:02
Forum: Helicon Remote
Topic: Helicon Remote with Rail WeMacro on MAC
Replies: 12
Views: 434

Re: Helicon Remote with Rail WeMacro on MAC

So the Wemacro software doesn't work now, either?
I don't see your bug report. What e-mail did you enter when sending it?
by Stas Yatsenko
29.03.2018 10:02
Forum: Helicon Remote
Topic: Canon 5 D Mark III and 7 D Mark II
Replies: 3
Views: 164

Re: Canon 5 D Mark III and 7 D Mark II

I'm assuming the problem occurs on Android (you didn't clarify that). 1. The PC does not need a USB OTG adapter, but Android requires it. 2. It could be that your Android device simply doesn't support USB OTG. If you carefully follow the instructions from the FAQ, and run the app linked there, you'l...
by Stas Yatsenko
29.03.2018 09:46
Forum: Helicon Remote
Topic: Recording video with Nikon D850
Replies: 3
Views: 187

Re: Recording video with Nikon D850

It should work. We didn't test with D850 specifically, but there were no previous reports about it not working either. It does work with D800.

Reproduce the freeze, then unplug the camera. At this point the app should in-freeze. If it does, send a bug report (menu -> Feedback -> Report a bug).
by Stas Yatsenko
28.03.2018 20:06
Forum: Helicon Remote
Topic: Helicon Remote with Rail WeMacro on MAC
Replies: 12
Views: 434

Re: Helicon Remote with Rail WeMacro on MAC

The wchusbserial1420 device is most likely Wemacro, so it looks like the Wemacro side of things is works. So far it looks like the issue may be in Helicon Remote, but I don't see what could be wrong. Please install this version of Helicon Remote and run while Wemacro is connected and powered up: htt...
by Stas Yatsenko
27.03.2018 12:30
Forum: Helicon Remote
Topic: Helicon Remote with Rail WeMacro on MAC
Replies: 12
Views: 434

Re: Helicon Remote with Rail WeMacro on MAC

Open the Terminal (Applications -> Utilities -> Terminal). Run the following command when Wemacro is connected and powered up. The command will list all the available serial ports. Post the output of the command.

ls /dev/{tty,cu}.*
by Stas Yatsenko
27.03.2018 12:30
Forum: Helicon Remote
Topic: Stackshot 3D
Replies: 1
Views: 115

Re: Stackshot 3D

Not yet. It's in the plans, and that's it for the moment.
by Stas Yatsenko
27.03.2018 12:30
Forum: Helicon Focus: Support
Topic: Confirming values for command line params
Replies: 1
Views: 181

Re: Confirming values for command line params

The values are in the same units that you see in the settings (percents, degrees).
-ba - 0/1
-dmf - 0-10
by Stas Yatsenko
26.03.2018 12:33
Forum: Helicon Remote
Topic: Helicon Remote with Rail WeMacro on MAC
Replies: 12
Views: 434

Re: Helicon Remote with Rail WeMacro on MAC

It could well be that the Wemacro driver you've installed is the reason it doesn't work. Uninstall it and try again. Also, there are now two revisions of Wemacro that use different USB serial interface chips. The original Wemacro units were using CH340 and had problems connecting to some Macs (altho...
by Stas Yatsenko
23.03.2018 16:37
Forum: Helicon Remote
Topic: 5DsR having lots of problem with v3.9.2
Replies: 20
Views: 1039

Re: 5DsR having lots of problem with v3.9.2

I'm observing some offset being accumulated, but it looks more like a quirk of the lens that a programming error. The weirdest part of your report is that it didn't occur to you on the second attempt, no idea what's up with that. I'll keep looking.
by Stas Yatsenko
22.03.2018 13:07
Forum: Helicon Remote
Topic: Stackshot rail is moving up and down
Replies: 1
Views: 201

Re: Stackshot rail is moving up and down

Turn off the auto-return option in the Stackshot control box settings.
by Stas Yatsenko
20.03.2018 13:31
Forum: Helicon Focus: Support
Topic: Animation Sequence stacked image alignment
Replies: 9
Views: 476

Re: Animation Sequence stacked image alignment

Thanks for pointing that out, we'll edit that. I think the English version is better worded, there's no use in describing the implementation details that may change in the future.

John, what kinds of crashes are you encountering, can you give me some details? Also, are you on Mac or Windows?