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by Stas Yatsenko
26.12.2017 12:13
Forum: Helicon Remote
Topic: D850 with ipad
Replies: 6
Views: 224

Re: D850 with ipad

Thanks for reposting that Snapbridge trick. It slipped my mind that you need a second physical iOS device. As for the focus points: after locking one of them, you must use the manual focusing buttons to navigate to the other one (<, <<, <<< / >>>, >>, >). You cannot use autofocus or rotate the focus...
by Stas Yatsenko
26.12.2017 12:12
Forum: Helicon Remote
Topic: Helicon Remote and Hudl 1
Replies: 17
Views: 910

Re: Helicon Remote and Hudl 1

Have you tried uninstalling and reinstalling the app? Unlikely to help, but still worth trying. Then, please reproduce the problem and send us a bug report while the settings are grayed out (menu - Help -> Report a bug). Include a short comment, something like: "Camera settings not accessible&q...
by Stas Yatsenko
23.12.2017 12:10
Forum: Helicon Remote
Topic: D850 with ipad
Replies: 6
Views: 224

Re: D850 with ipad

I think it's possible, but a bit tricky because of the Snapbridge app being involved. We don't have detailed instructions because we don't have a D850 body, but it goes along the lines of: 1) Run Helicon Remote. Do NOT run the Nikon remote control app, make sure it's not running. 2) Use Snapbidge to...
by Stas Yatsenko
22.12.2017 12:40
Forum: Helicon Remote
Topic: Nikon D750 with Helicon Remote
Replies: 1
Views: 121

Re: Nikon D750 with Helicon Remote

Sorry to hear our previous replies were unsatisfactory. Let's try again. The problem with signing in occurs when display scaling is enabled in the iOS system settings. We will fix it in the next update; meanwhile, the workaround is to disabling the scaling temporarily. As for the connection issue, t...
by Stas Yatsenko
21.12.2017 17:18
Forum: Helicon Remote
Topic: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?
Replies: 27
Views: 6722

Re: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?

Thank you for the link. Yes, Helicon Remote should work despite these differences, and thanks to Gordon's help we have a workaround for this problem. You need to do the following: 1. Clear the Wi-Fi settings in the camera body. 2. Re-activate Wi-Fi in the camera body. 3. Make absolutely sure no othe...
by Stas Yatsenko
21.12.2017 17:01
Forum: Helicon Remote
Topic: Compatible tablets or phones for Canon 80D WIFI
Replies: 5
Views: 175

Re: Compatible tablets or phones for Canon 80D WIFI

We have replied to your e-mail. Short version: we are aware of this problem occurring for some users with some Canon cameras. It seems to be specific to iOS, but it could also be that we simply don't have enough data yet. We don't have a verified solution to this problem yet. When setting up the Wi-...
by Stas Yatsenko
20.12.2017 16:06
Forum: Helicon Remote
Topic: Compatible tablets or phones for Canon 80D WIFI
Replies: 5
Views: 175

Re: Compatible tablets or phones for Canon 80D WIFI

Sorry, we do not take it upon ourselves to make recommendations of that sort. Besides, keeping track of all the new and state-of-the-art tech is a difficult task on its own.
by Stas Yatsenko
20.12.2017 15:55
Forum: Helicon Remote
Topic: Nikon D850 and Tamron Lens
Replies: 1
Views: 106

Re: Nikon D850 and Tamron Lens

Helicon Remote has many functions, most of which are independent from the lens. If you're asking whether focus bracketing will work, it should as long as it's an AF lens. Why won't you download the application and try it out? It's free.
by Stas Yatsenko
20.12.2017 15:50
Forum: Helicon Remote
Topic: Accurate focusing in zoomed view
Replies: 3
Views: 145

Re: Accurate focusing in zoomed view

Screenshots probably won't help. Thanks for pointing out the issue, we are investigating it.
by Stas Yatsenko
18.12.2017 13:43
Forum: Helicon Remote
Topic: Accurate focusing in zoomed view
Replies: 3
Views: 145

Re: Accurate focusing in zoomed view

As far as I know, there is no issue in the app, the inaccuracy you're observing is likely that of the contrast AF function itself. But we will re-check this.
by Stas Yatsenko
14.12.2017 20:15
Forum: Helicon Remote
Topic: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?
Replies: 27
Views: 6722

Re: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?

Thanks a lot. Guess I was confused by the "iPad" in the topic title, but it looks like you did every we need. Traffic logs for Helicon Remote weren't the top priority, but may way well come in handy, too. Our developers are looking into it right now, we will contact you once there are any ...
by Stas Yatsenko
14.12.2017 20:15
Forum: Helicon Remote
Topic: OTG cable
Replies: 1
Views: 124

Re: OTG cable

No, that will not work. You need a USB OTG adapter (google it) and the USB cable that came with your camera body.
by Stas Yatsenko
14.12.2017 16:36
Forum: Helicon Focus: Support
Topic: Filetype RAW
Replies: 1
Views: 216

Re: Filetype RAW

The problem is that this format is unknown to the raw converters (for example, to the Adobe DNG Converter). We don't have a solution to this problem. Perhaps, you could ask Adobe to support it. Or ask MatrixVision to ask Adobe to support it. I think the reason it's not supported is that industrial c...
by Stas Yatsenko
13.12.2017 17:17
Forum: Helicon Remote
Topic: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?
Replies: 27
Views: 6722

Re: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?

Yes, of course, there's also the 7D Mk II which I somehow forgot about. Anyway, if you have about 10 minutes to spare, you can gather the info that will most likely help us fix the incompatibility with W-E1. What we need you to do is run the Canon mobile app and capture the traffic between it and th...
by Stas Yatsenko
12.12.2017 17:32
Forum: Helicon Remote
Topic: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?
Replies: 27
Views: 6722

Re: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?

We're discussing possible solutions. Buying W-E1 is not the problem; the problem is that it's only compatible with the $3500 body that we don't really need for anything else. It might be possible for you to capture the data that we need and send it to us for analysis. I thought the procedure would b...

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