Search found 3487 matches

by Stas Yatsenko
11.05.2018 11:45
Forum: Helicon Focus: Support
Topic: Helicon crashing
Replies: 2
Views: 114

Re: Helicon crashing

Sounds like your particular set of images exposes a problem in Helicon Focus. Please send us the problematic images (for example, by uploading them to a cloud storage and sending us a link to heliconsoft@gmail.com). The error details that you've included could be useful, but it seems truncated and t...
by Stas Yatsenko
10.05.2018 14:50
Forum: Helicon Remote
Topic: Wireless tethering with Canon 5D-MK4?
Replies: 37
Views: 3366

Re: Wireless tethering with Canon 5D-MK4?

Please send a bug report (menu -> Feedback -> Report a bug) the next time you experience greyed out settings or a similar problem (note that you'll need Internet connection to send the report). Please make sure to add a brief description of what the problem looks like from your perspective (what exa...
by Stas Yatsenko
10.05.2018 12:40
Forum: Helicon Remote
Topic: Proper video driver message
Replies: 16
Views: 4713

Re: Proper video driver message

Yes, GMA 950 is very old, no wonder you're getting this message. Try version 3.6.2: http://www.heliconsoft.com/downloads/HeliconRemote3.6.2.exe
by Stas Yatsenko
10.05.2018 12:40
Forum: Helicon Remote
Topic: Changing the Size of Toggle Live View Screen
Replies: 1
Views: 50

Re: Changing the Size of Toggle Live View Screen

The image was rotated for your convenience based on what the camera's orientation sensor is reporting. You can go to Helicon Remote settings -> Live view and set "Live view rotation" to "Disabled". Or you can disable the orientation sensor in the camera body.
by Stas Yatsenko
07.05.2018 16:22
Forum: Helicon Focus: Support
Topic: Download link to OSX HF 7.0 Beta?
Replies: 3
Views: 256

Re: Download link to OSX HF 7.0 Beta?

We sent you a link to new Beta version in a private message.
by Stas Yatsenko
07.05.2018 13:58
Forum: Helicon Remote
Topic: Can't focus with Sigma 50mm f/1.4 Art lens
Replies: 7
Views: 7439

Re: Can't focus with Sigma 50mm f/1.4 Art lens

I don't think it's something we can fix, or at least we don't know how to.
by Stas Yatsenko
07.05.2018 12:36
Forum: Helicon Remote
Topic: Wireless tethering with Canon 5D-MK4?
Replies: 37
Views: 3366

Re: Wireless tethering with Canon 5D-MK4?

Presumably, we've fixed it today. Are you on Windows, Mac, Android or iOS?
by Stas Yatsenko
07.05.2018 12:36
Forum: Helicon Remote
Topic: Proper video driver message
Replies: 16
Views: 4713

Re: Proper video driver message

This is not a programming error on our part. The older versions work because they use hardware GPU acceleration to a lesser extent (or not at all), and thus are less demanding of the GPU features.
What is your GPU? You can look it up by typing Win+R -> dxdiag -> Enter -> "Display 1" tab.
by Stas Yatsenko
07.05.2018 12:35
Forum: Helicon Remote
Topic: Suggested Histogram improvement
Replies: 1
Views: 69

Re: Suggested Histogram improvement

Calculating histogram is a relatively complex task and may tax some lower-end mobile CPUs too much. We'll be looking into this.
by Stas Yatsenko
03.05.2018 12:07
Forum: Helicon Focus: Support
Topic: PAUSING RENDERING ???
Replies: 1
Views: 157

Re: PAUSING RENDERING ???

Sorry, there is no way to pause rendering.
by Stas Yatsenko
02.05.2018 14:53
Forum: Helicon Remote
Topic: Sony compatibility
Replies: 1
Views: 176

Re: Sony compatibility

We are planning support for modern Sony cameras (e. g. A7R II), but this work has not begun yet. We have no immediate plans to support any other camera brands. That may change in the future, but right now the only certainty is that we will keep supporting new Canon and Nikon DSLR cameras as they are...
by Stas Yatsenko
02.05.2018 14:41
Forum: Helicon Focus: Macro
Topic: Combining B and C
Replies: 1
Views: 415

Re: Combining B and C

You can use built-in retouching tools of Helicon Focus to clone from one resulting image (e.g. method C) to another image (method B). Method C usually gives better results on intersections and edges, while method B better renders smooth surfaces. To clone from resulting image see drop box under sour...
by Stas Yatsenko
02.05.2018 14:10
Forum: Helicon Focus: Macro
Topic: Radius and Smoothing in method C
Replies: 1
Views: 253

Re: Radius and Smoothing in method C

Method C has different implementation so these parameters are not available.
by Stas Yatsenko
02.05.2018 14:08
Forum: Helicon Focus: Support
Topic: HF 7.0.0 Mac Beta testing, part one: Alignment problem
Replies: 9
Views: 705

Re: HF 7.0.0 Mac Beta testing, part one: Alignment problem

Based on how many e-mails we're receiving every day, I don't think there was a problem with our contact page. Could have been something on your end. Also, I've looked and didn't find any e-mails from the address you've registered on the forum with (but you might have used a different address). Anywa...
by Stas Yatsenko
30.04.2018 10:43
Forum: Helicon Focus: Support
Topic: Nef files from Nikon D850 ?
Replies: 7
Views: 339

Re: Nef files from Nikon D850 ?

In the RAW development settings under Source image list select RAW-in-DNG-out loader codec.