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by Stas Yatsenko
05.02.2018 12:55
Forum: Helicon Focus: Support
Topic: Lifetime Pro License Expired
Replies: 1
Views: 127

Re: Lifetime Pro License Expired

Please contact us via support@heliconsoft.com
by Stas Yatsenko
05.02.2018 12:52
Forum: Shooting
Topic: FB Tube and Windows 10
Replies: 3
Views: 779

Re: FB Tube and Windows 10

samroloff wrote:I am having the same issue. Did you ever figure this out?


Each case has to be considered separately, taking into account all the factors. We will contact you personally to find out more and assist in setting it all up.
by Stas Yatsenko
01.02.2018 21:50
Forum: Helicon Focus: Support
Topic: Using Tube with Meike Reverse Adapter?
Replies: 1
Views: 161

Re: Using Tube with Meike Reverse Adapter?

Hi Daniel, we didn't test the tube with this or a similar reverse adapter. Theoretically this combination might work, since this reverse adapter supports AF function and the lens has a built-in motor, which is the main requirement for the lens to be compatible with the tube. But this can only be che...
by Stas Yatsenko
01.02.2018 21:38
Forum: Helicon Remote
Topic: Wireless tethering with Canon 5D-MK4?
Replies: 27
Views: 831

Re: Wireless tethering with Canon 5D-MK4?

That's a concern, yes. You probably don't need to reboot, just force-stop the offending app through Android Settings -> Apps. And revoke autostart permission from that app to prevent it from running on its own without your command.
by Stas Yatsenko
01.02.2018 16:04
Forum: Helicon Focus: Macro
Topic: Not compensating magnification from focusing
Replies: 3
Views: 214

Re: Not compensating magnification from focusing

Please upload your stack to our server (as described at http://www.heliconsoft.com/ftp-server/) and we will see what is happening.
If you are user of GoogleDrive, DropBox, OneDrive or other cloud service, you can upload your files there and send us a link.
by Stas Yatsenko
01.02.2018 10:20
Forum: Helicon Remote
Topic: Wireless tethering with Canon 5D-MK4?
Replies: 27
Views: 831

Re: Wireless tethering with Canon 5D-MK4?

Same error, same solution: clear and re-enter the Wi-Fi settings in the camera body, and make absolutely sure no other app connects to it before Helicon Remote. The camera is currently bound to some other application, and will only accept connections from that application.
by Stas Yatsenko
31.01.2018 11:51
Forum: Helicon Remote
Topic: Wireless tethering with Canon 5D-MK4?
Replies: 27
Views: 831

Re: Wireless tethering with Canon 5D-MK4?

Sorry, I forgot that 5D Mk IV has this problem (or, more precisely, the app has this problem with 5D Mk IV). Yes, you need to use the computer / EOS Utility connection mode instead of Smartphone. Then choose "Quick connection", and the camera will host its own Wi-Fi network just as in Smar...
by Stas Yatsenko
30.01.2018 15:03
Forum: Helicon Remote
Topic: Wireless tethering with Canon 5D-MK4?
Replies: 27
Views: 831

Re: Wireless tethering with Canon 5D-MK4?

The 6D manual is outdated, it doesn't show how to use the Smartphone mode which is what you need. You did everything correctly. This message means that you need to reset and re-enable Wi-Fi in the camera body. Make sure that the Canon app is not running or you will get the same error over and over w...
by Stas Yatsenko
30.01.2018 12:21
Forum: Helicon Remote
Topic: Helicon Remote App is Not Working after Android 8.0 Update
Replies: 1
Views: 154

Re: Helicon Remote App is Not Working after Android 8.0 Update

Please uninstall Helicon Remote from your phone, then install this updated version. Tell us if the error still occurs:
https://drive.google.com/open?id=1w8biglD5NXTH0zicBXHrxAy5WTA5-Wmr
by Stas Yatsenko
26.01.2018 11:58
Forum: Helicon Focus: Support
Topic: Fb Extension Tub
Replies: 1
Views: 183

Re: Fb Extension Tub

Helicon FB Tube changes the properties of the optical system, bringing focusing points much closer. Here is the table with some figures that will give you the idea of the focusing range of some of the lenses when using an extension tube: http://www.heliconsoft.com/helicon-fb-tube-focusing-distances/...
by Stas Yatsenko
26.01.2018 11:18
Forum: Helicon Focus: Macro
Topic: Rendering output dark and lacks color
Replies: 6
Views: 389

Re: Rendering output dark and lacks color

I am talking about the setting in Helicon Focus.
by Stas Yatsenko
24.01.2018 15:24
Forum: Helicon Focus: Support
Topic: Start stacking while taking photos
Replies: 3
Views: 172

Re: Start stacking while taking photos

Please contact us via email support@heliconsoft.com
by Stas Yatsenko
24.01.2018 11:41
Forum: Helicon Focus: Macro
Topic: Rendering output dark and lacks color
Replies: 6
Views: 389

Re: Rendering output dark and lacks color

Did you select RAW-in-DNG-out loader codec? What Helicon Focus version do you have?
by Stas Yatsenko
23.01.2018 15:40
Forum: Helicon Focus: Support
Topic: Start stacking while taking photos
Replies: 3
Views: 172

Re: Start stacking while taking photos

We are going to release new version of Helicon Focus which has file monitor feature. It detects when images appear on the disk and start stacking process automatically. Even though, Helicon Focus waits predefined time to make sure all images are ready for stacking. Helicon Focus needs to know size o...
by Stas Yatsenko
23.01.2018 13:13
Forum: Helicon Remote
Topic: Auto focus greyed out.
Replies: 1
Views: 160

Re: Auto focus greyed out.

The AF is greyed out when the camera reports that AF is not enabled. I don't know whether or not it's your back button focusing setting that's causing it. Change the focus settings and see when the AF button becomes active?

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