Hello,

3 seconds is probably not achievable (not with focus adjustment in between shots), but 4 to 5 should be. Please send a bug report after shooting a stack: menu - Help - Report a bug. We'll take a look.

Please click the "Send" button in the "Contact support" dialog so that we get all the data and not just an excerpt. There is nothing you're doing wrong, most likely your computer doesn't have enough free RAM or enough free space on the C: drive. We'll know more after you send the...

Please send a bug report after an error occurs (menu - Help - Contact support). In 99% of cases neither of these two errors are caused by Helicon Focus, but either way a report should help us see what's wrong.

That's very odd because there is a big red error message for that. But we'll double-check. Glad to hear it's working now!

Indeed, it should be easy to add a warning. Happy to hear it works now, thanks for the confirmation!

Hi Cris,

Please reproduce the problem and send a bug report after getting this error message (menu - Help - Contact support).

Please reopen Helicon Focus after a crash and send a bug report (menu - Help - Contact support). It has to be done after it crashed, otherwise we won't get the relevant information.

No, but it is on our to-do list.

Hello,

It's not yet implemented in the new versions of the app, sorry.

Thanks, downloaded. One thing that stands out is that you cannot have a TIFF map with raw images. The raw converter will crop images, so the pixels will no longer be aligned. The dust map must be in raw format as well. If you're pre-processing source images before stacking them, the dust map should ...

Hi, The first thing to do is to check whether the source images actually have these areas in focus. Are you able to use the retouching tool in Helicon Focus to manually paint the halo with the sharp image from the corresponding source file? Often you will find out that due to focus breathing these a...

Please share one of the source images, and the dust map that you're using. We'll look into why this happens.

No idea, but since there's no problem in the source images it's probably not related to the optics you're using. Does the same happen if you don't assign a dust map?

Hi! The problem is macOS version 14.2.0, it had an issue with cameras not being detected. It was fixed in 14.2.1. So update your macOS and it should be solved.

Hi, Yes, we have received and replied to your e-mail, but that was a different question since it was about iPhone, not Mac. Go to System settings -> Privacy & Security -> Camera -> make sure Helicon Remote is enabled (permission granted). If it still doesn't work after that, make sure to complet...