Search found 96 matches

by Catherine
03.09.2019 20:48
Forum: Helicon Focus: Support
Topic: Crash immediately after loading photos
Replies: 5
Views: 232

Re: Crash immediately after loading photos

1. Please let us know if you can process demo stack in 7.5.8: main menu > File > Run focus demo, or does it crash on demo stack processing as well? If it works ok on a demo stack, please send us a sample image you've encountered problem processing with to support@heliconsoft.com. 2. Then please inst...
by Catherine
03.09.2019 13:48
Forum: Gallery
Topic: Water smoothing
Replies: 1
Views: 160

Re: Water smoothing

You may try method A with high Smoothing values, but in general, this is not one of primary applications of Helicon Focus
by Catherine
03.09.2019 13:34
Forum: Helicon Remote
Topic: Helicon Remote completely unresponsive after launch
Replies: 1
Views: 74

Re: Helicon Remote completely unresponsive after launch

Most likely caused by a conflict with another software that also connects to the camera; you need to find and terminate that software. Rebooting Windows can also be helpful
by Catherine
03.09.2019 13:32
Forum: Helicon Remote
Topic: Nikon D5200 live view freezes for a moment...
Replies: 1
Views: 63

Re: Nikon D5200 live view freezes for a moment...

Please reproduce the error and send a bug report (menu - Feedback - Report a bug on Android / iOS; menu - Help - Report a bug on Windows / Mac).
by Catherine
03.09.2019 13:32
Forum: Helicon Remote
Topic: Display is black
Replies: 1
Views: 150

Re: Display is black

Sounds like a problem with exposure. Are you shooting with flash?
by Catherine
03.09.2019 13:31
Forum: Helicon Focus: Support
Topic: Size of vertical image when loaded
Replies: 1
Views: 82

Re: Size of vertical image when loaded

Not sure how this could possibly happen. Are you certain that "vertical" images have proper resolution to begin with? Do they have the same or similar file size as the horizontal images? Are these raw images?
by Catherine
03.09.2019 13:29
Forum: Helicon Focus: Macro
Topic: Need a help
Replies: 1
Views: 226

Re: Need a help

Please make sure silent release on the camera is off.
by Catherine
23.08.2019 19:41
Forum: Helicon Remote
Topic: offbeat stacking
Replies: 11
Views: 773

Re: offbeat stacking

So far we don't understand what can be causing this problem, but we highly doubt it's about the preferences or the recent updates. Two things we'd recommend you to do, in this order : 1. Reproduce the issue (observe the early overshoot of point B), then send a bug report (menu - Help - Report a bug ...
by Catherine
23.08.2019 19:38
Forum: Helicon Focus: Support
Topic: Horizontal Black Lines in Output Render
Replies: 1
Views: 286

Re: Horizontal Black Lines in Output Render

Please go to Edit > Preferences > Performance tab and set the Use OpenCL hardware acceleration to No OpenCL acceleration. Please try rendering the stack again and let us know if this helps. If not, please go to main menu > Help > Deactivate, to deactivate current license registration, then register ...
by Catherine
23.08.2019 19:37
Forum: Helicon Focus: Support
Topic: Grafik error with Helicon Focus >7.0.2 up to 7.5.6
Replies: 1
Views: 138

Re: Grafik error with Helicon Focus >7.0.2 up to 7.5.6

Please go to Edit > Preferences > Performance tab and set the Use OpenCL hardware acceleration to No OpenCL acceleration. Please try rendering the stack again and let us know if this helps. If not, please go to main menu > Help > Deactivate, to deactivate current license registration, then register ...
by Catherine
23.08.2019 17:23
Forum: Helicon Focus: Support
Topic: Lightroom plug-in not working
Replies: 5
Views: 152

Re: Lightroom plug-in not working

Please try the following: 1. Exit Lightroom. 2. Go to Helicon Focus menu -> Preferences -> Integration. Click the "Uninstall" button next to the LR plugin path, then click Install. 3. Exit Helicon Focus, run Lightroom, and try again If this does not help, please open Terminal ( (Applications - Utili...
by Catherine
23.08.2019 17:15
Forum: Helicon FB Tube
Topic: Helicon FB Tube
Replies: 1
Views: 406

Re: Helicon FB Tube

Unfortunately, there was no picture attached to this post. If I understand you correctly, you must be talking about the large size of the step between shots. In this case the step will be larger than the width of the DoF area, producing blurred areas on the image. If so, please try configuring the t...
by Catherine
23.08.2019 17:08
Forum: Helicon FB Tube
Topic: Need a help
Replies: 0
Views: 140

Re: Need a help

Please make sure the camera is in Live View mode when you are trying to transmit the data to the tube. Did you try configuring the tube from a different mobile device or from a desktop app? Please make sure the Media volume on the smartphone is set to max. This should be checked after the transmitte...
by Catherine
21.08.2019 23:35
Forum: Helicon Focus: Support
Topic: Not converting Nikon D*%) files Mac OSX10.14.6
Replies: 1
Views: 148

Re: Not converting Nikon D*%) files Mac OSX10.14.6

If you are a Lightroom user, please try exporting to Helicon Focus as dng: https://www.youtube.com/watch?v=Xj7lwMG7o9c, but this method is not persistent. If you would like to change defaults, click on Helicon Focus preset and change the output format to DNG. Go to the bottom of the presets panel, c...
by Catherine
21.08.2019 23:08
Forum: Helicon Remote
Topic: Nikon d800e with ut1/wt5
Replies: 1
Views: 157

Re: Nikon d800e with ut1/wt5

Here are the instructions for connecting a Nikon camera with WT unit: https://www.heliconsoft.com/HeliconRemoteHelp/english/network_manual.html#NikonWT
But this has to be done on Win or Mac OS, then you need to try connecting to iOS application