Search found 3 matches

by steveledger
14.04.2017 13:07
Forum: Helicon Filter: Bugs and Support
Topic: .mov and .mp4 not scanning
Replies: 4
Views: 929

Re: .mov and .mp4 not scanning

We cannot reproduce this error in our environment. Try to delete your database and then rescan the folders once more. Yes, I have already tried this with both the free and the Pro versions. No change, only .AVI are scanned. I have no problems with any other application. I will use Adobe Bridge, whi...
by steveledger
13.04.2017 09:37
Forum: Helicon Filter: Bugs and Support
Topic: .mov and .mp4 not scanning
Replies: 4
Views: 929

Re: .mov and .mp4 not scanning

I have removed 4.82 free version and installed 5.1 Pro (Trial)

The same thing happens. .MOV and .MP4 do not scan or build thumbnails.
by steveledger
12.04.2017 10:03
Forum: Helicon Filter: Bugs and Support
Topic: .mov and .mp4 not scanning
Replies: 4
Views: 929

.mov and .mp4 not scanning

HPS Version 4.82 - 23 January release. Win10 Pro 64 bit / 16Gb RAM AMD R7 360 2Gb Everything works fine with the exception that .MOV and .MP4 video files do not scan and show thumbnails. .AVI are fine. .MOV and MP4 thumbs are fine in Windows Explorer and other apps (such as Bridge) - just not HPS. I...

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