Search found 3594 matches

by Stas Yatsenko
21.08.2018 16:02
Forum: Helicon Remote
Topic: Nikon D5100 Will Not Focus
Replies: 4
Views: 36

Re: Nikon D5100 Will Not Focus

Yes, it should, focus and I don't recall receiving similar complaints about D5100. I think if there was a global problem with this popular model we'd know about it, so it could be that the problem is with your specific camera body settings. Have you tried clearing them? Also, do you have a different...
by Stas Yatsenko
21.08.2018 15:58
Forum: Helicon Remote
Topic: Helicon Remote freezes when trying to record video
Replies: 3
Views: 38

Re: Helicon Remote freezes when trying to record video

Thanks, we've replied to your reports. By the way, there's no need to post screenshots of the errors that the app displays, we can see them in the reports. On that note, it's always best to send the report right away rather than post on the forums: you can supply your comments to a bug report same a...
by Stas Yatsenko
20.08.2018 11:41
Forum: Helicon Remote
Topic: Helicon Remote freezes when trying to record video
Replies: 3
Views: 38

Re: Helicon Remote freezes when trying to record video

Could you please reproduce the issue, then unplug or turn off the camera for the app to un-freeze, and sub,it a bug report (menu - Feedback - Report a bug)?
by Stas Yatsenko
20.08.2018 11:38
Forum: Helicon Remote
Topic: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?
Replies: 58
Views: 11987

Re: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?

It was a different issue that was fixed. For what it's worth, we still don't list W-E1 as compatible (and never did). Brent, thanks for repeating the test. The empty folder poses no problems on iOS, and, unfortunately, the error couldn't be attributed to it. So basically, we have no idea what's goin...
by Stas Yatsenko
20.08.2018 11:28
Forum: Helicon Focus: Support
Topic: New release of Helicon Focus?
Replies: 1
Views: 110

Re: New release of Helicon Focus?

We plan to publish both mac and win versions within two weeks.
by Stas Yatsenko
20.08.2018 11:11
Forum: Helicon Remote
Topic: Nikon D5100 Will Not Focus
Replies: 4
Views: 36

Re: Nikon D5100 Will Not Focus

Usually, this is caused by the specific focus mode not working under remote control. Try other focus modes, starting with the most basic single-shot mode your camera offers.
by Stas Yatsenko
16.08.2018 14:37
Forum: Helicon Remote
Topic: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?
Replies: 58
Views: 11987

Re: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?

We're studying your bug report. Do you connect this camera to Windows with absolutely the same camera settings, or do you change anything? Smartphone mode, direct connection to the Wi-Fi network created by the camera? Same image saving settings on Windows? Basically, I'm looking for any possible tin...
by Stas Yatsenko
16.08.2018 11:52
Forum: Helicon Remote
Topic: D810 Wireless hardware
Replies: 1
Views: 47

Re: D810 Wireless hardware

We have not tested the WR adapters. If some has, we'd be interested in learning whether it worked or not (and if not, a bug report sent from Helicon Remote might help us fix the problem). As for the third-party devices, we don't support them.
by Stas Yatsenko
14.08.2018 10:13
Forum: Helicon Focus: Support
Topic: Helicon crashes on High Sierra
Replies: 1
Views: 86

Re: Helicon crashes on High Sierra

We sent you a link to new Beta version in a private message, I would appreciate if you check it.
by Stas Yatsenko
13.08.2018 15:45
Forum: Helicon Remote
Topic: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?
Replies: 58
Views: 11987

Re: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?

This may be fixed in the upcoming update. We've already uploaded it to App Store, but it will only become available in a couple days.
by Stas Yatsenko
07.08.2018 12:44
Forum: Helicon Remote
Topic: Nikon D7200 Video Recording Problem
Replies: 4
Views: 143

Re: Nikon D7200 Video Recording Problem

Thanks for the offer, but I can't think of any way you could help us right now. We need physical access to the camera.
by Stas Yatsenko
07.08.2018 12:15
Forum: Helicon Focus: Support
Topic: Helicon Filter
Replies: 5
Views: 1236

Re: Helicon Filter

Sorry, we stopped development and support of Helicon Filter.
by Stas Yatsenko
06.08.2018 16:14
Forum: Helicon Remote
Topic: Nikon D7200 Video Recording Problem
Replies: 4
Views: 143

Re: Nikon D7200 Video Recording Problem

Unfortunately, we don't have a D7200 to test for this issue. Try clearing the camera body settings. If that doesn't help, I'm afraid we don't have any more ideas at this moment. But if we can find a D7200, we'll look into it.
by Stas Yatsenko
06.08.2018 15:37
Forum: Helicon Remote
Topic: Not enough steps for good stack
Replies: 2
Views: 97

Re: Not enough steps for good stack

1. The automatic values are only a remote guess by default. The DOF calculator requires calibration to be precise. The link to the calibration procedure is in the DOF calculator dialog itself: https://www.heliconsoft.com/HeliconRemoteHelp/english/HeliconRemote.html#HR_CORECTION_FACTOR Alternatively,...
by Stas Yatsenko
06.08.2018 11:08
Forum: Helicon Focus: Support
Topic: DNG Exception Error on Mac
Replies: 5
Views: 2120

Re: DNG Exception Error on Mac

What is your source images format. Please open RAW stack.