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by Stas Yatsenko
21.02.2018 11:47
Forum: Helicon Remote
Topic: Another Black screen
Replies: 2
Views: 36

Re: Another Black screen

Please reproduce the problem (connect the camera and observe "Live view is off" as you described) and send a bug report (menu -> Feedback -> Report a bug).
by Stas Yatsenko
20.02.2018 12:44
Forum: Helicon Remote
Topic: Ipad not exporting images to Photo library
Replies: 2
Views: 41

Re: Ipad not exporting images to Photo library

This shouldn't be happening. Make sure that Helicon Remote has the read/write permission to Photos:
Settings -> Applications -> Helicon Remote -> Photos.
Screenshot of how it should look: https://i.imgur.com/SAdKd8b.png
by Stas Yatsenko
16.02.2018 10:53
Forum: Helicon Focus: Support
Topic: FB Tube IR signal transfer
Replies: 1
Views: 94

Re: FB Tube IR signal transfer

Right, there's no need to wait for all of the transfers to go through. Just a couple of green flashes will be enough. We're repeating transfers in case if some fail to go through and for the user to have more time to align the transmitter and the receiver.
by Stas Yatsenko
15.02.2018 16:34
Forum: Helicon Focus: Support
Topic: Helicon FB Tube and Nikon 1
Replies: 1
Views: 88

Re: Helicon FB Tube and Nikon 1

We haven't tested the tube with this gear and such camera+adapter+lens combination. So this can only be checked experimentally.
by Stas Yatsenko
14.02.2018 10:34
Forum: Helicon Remote
Topic: Black live view image with a Canon camera
Replies: 3
Views: 151

Re: Black live view image with a Canon camera

Curious. Glad to know you've found the solution, and thanks for informing us about it.
by Stas Yatsenko
13.02.2018 16:32
Forum: Helicon Remote
Topic: cannot save renders
Replies: 1
Views: 88

Re: cannot save renders

Can't say for sure, but this is probably not a problem with the software itself. For example, you could see this error if the program does not have write access to the location where you want to save the image. Or there's not enough free space. Bottom line: try another storage location when saving t...
by Stas Yatsenko
12.02.2018 21:09
Forum: Helicon Remote
Topic: Black live view image with a Canon camera
Replies: 3
Views: 151

Re: Black live view image with a Canon camera

Is it on Windows, Mac, Android, or iOS?
Probably a problem with exposure, not an error in the app. Change your exposure settings, enable live view exposure simulation in the camera body.
by Stas Yatsenko
12.02.2018 21:08
Forum: Helicon Remote
Topic: Wireless tethering with Canon 5D-MK4?
Replies: 27
Views: 852

Re: Wireless tethering with Canon 5D-MK4?

This is a different problem than what was being discussed here previously. You need to either your PC to the camera's Wi-Fi network, or you need to connect the camera to your existing home or office Wi-Fi. In the latter case, you will probably also need to look up the IP address that your camera get...
by Stas Yatsenko
09.02.2018 16:06
Forum: Helicon Focus: Macro
Topic: newbie 3D model of parts
Replies: 1
Views: 180

Re: newbie 3D model of parts

Helicon Focus can only create 3D model from one point of view. This model is like a elastic surface covering the object. You can see samples here:
http://www.heliconsoft.com/helicon-3d-viewer-gallery/
by Stas Yatsenko
09.02.2018 16:02
Forum: Helicon Focus: Macro
Topic: Not compensating magnification from focusing
Replies: 3
Views: 232

Re: Not compensating magnification from focusing

Thanks for your stack. Please contact us via support@heliconsoft.com
by Stas Yatsenko
09.02.2018 12:35
Forum: Helicon Remote
Topic: Can't connect Canon 6D to iPhone
Replies: 1
Views: 108

Re: Can't connect Canon 6D to iPhone

Make sure you run the app first, then connect iPhone to the camera's Wi-Fi network, then go back to the app, press "select a camera" and tap the "Auto-detected camera" item. If you see "Camera refused connection" message, you need to reset and re-enter the Wi-Fi setting...
by Stas Yatsenko
08.02.2018 12:01
Forum: Helicon Remote
Topic: Wireless tethering with Canon 5D-MK4?
Replies: 27
Views: 852

Re: Wireless tethering with Canon 5D-MK4?

The autofocus / zoom issue is fixed in Helicon Remote 3.9.2 which is already out for Android, will be out on Windows / Mac in the next few days, and on iOS probably next week. As for the random disconnects, we're also aware of this and are working on the problem. It's not trivial and requires a lot ...
by Stas Yatsenko
07.02.2018 10:28
Forum: Helicon Focus: Support
Topic: Tube compatible with iPhone X?
Replies: 1
Views: 153

Re: Tube compatible with iPhone X?

Yes, the combination of iPhone X+Lightning adapter has been tested for configuration of the tube - works fine.
by Stas Yatsenko
05.02.2018 16:51
Forum: Helicon Remote
Topic: Wireless tethering with Canon 5D-MK4?
Replies: 27
Views: 852

Re: Wireless tethering with Canon 5D-MK4?

We, too, observe worse live view performance with Wi-Fi connection compared to USB connection as well as compared to the Canon app (also connected wirelessly). We will look into it. Although it's not as bad as to render the app unusable, so I wonder if your laggy live view is as laggy as as ours or ...
by Stas Yatsenko
05.02.2018 15:44
Forum: Helicon Remote
Topic: Helicon remote focus jumps on android tablet
Replies: 1
Views: 125

Re: Helicon remote focus jumps on android tablet

Same issue as http://www.heliconsoft.com/forum/viewtopic.php?f=12&t=9751

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