Search found 3588 matches

by Stas Yatsenko
16.08.2018 14:37
Forum: Helicon Remote
Topic: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?
Replies: 53
Views: 11729

Re: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?

We're studying your bug report. Do you connect this camera to Windows with absolutely the same camera settings, or do you change anything? Smartphone mode, direct connection to the Wi-Fi network created by the camera? Same image saving settings on Windows? Basically, I'm looking for any possible tin...
by Stas Yatsenko
16.08.2018 11:52
Forum: Helicon Remote
Topic: D810 Wireless hardware
Replies: 1
Views: 23

Re: D810 Wireless hardware

We have not tested the WR adapters. If some has, we'd be interested in learning whether it worked or not (and if not, a bug report sent from Helicon Remote might help us fix the problem). As for the third-party devices, we don't support them.
by Stas Yatsenko
14.08.2018 10:13
Forum: Helicon Focus: Support
Topic: Helicon crashes on High Sierra
Replies: 1
Views: 53

Re: Helicon crashes on High Sierra

We sent you a link to new Beta version in a private message, I would appreciate if you check it.
by Stas Yatsenko
13.08.2018 15:45
Forum: Helicon Remote
Topic: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?
Replies: 53
Views: 11729

Re: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?

This may be fixed in the upcoming update. We've already uploaded it to App Store, but it will only become available in a couple days.
by Stas Yatsenko
07.08.2018 12:44
Forum: Helicon Remote
Topic: Nikon D7200 Video Recording Problem
Replies: 4
Views: 133

Re: Nikon D7200 Video Recording Problem

Thanks for the offer, but I can't think of any way you could help us right now. We need physical access to the camera.
by Stas Yatsenko
07.08.2018 12:15
Forum: Helicon Focus: Support
Topic: Helicon Filter
Replies: 5
Views: 1203

Re: Helicon Filter

Sorry, we stopped development and support of Helicon Filter.
by Stas Yatsenko
06.08.2018 16:14
Forum: Helicon Remote
Topic: Nikon D7200 Video Recording Problem
Replies: 4
Views: 133

Re: Nikon D7200 Video Recording Problem

Unfortunately, we don't have a D7200 to test for this issue. Try clearing the camera body settings. If that doesn't help, I'm afraid we don't have any more ideas at this moment. But if we can find a D7200, we'll look into it.
by Stas Yatsenko
06.08.2018 15:37
Forum: Helicon Remote
Topic: Not enough steps for good stack
Replies: 2
Views: 84

Re: Not enough steps for good stack

1. The automatic values are only a remote guess by default. The DOF calculator requires calibration to be precise. The link to the calibration procedure is in the DOF calculator dialog itself: https://www.heliconsoft.com/HeliconRemoteHelp/english/HeliconRemote.html#HR_CORECTION_FACTOR Alternatively,...
by Stas Yatsenko
06.08.2018 11:08
Forum: Helicon Focus: Support
Topic: DNG Exception Error on Mac
Replies: 5
Views: 2108

Re: DNG Exception Error on Mac

What is your source images format. Please open RAW stack.
by Stas Yatsenko
06.08.2018 11:03
Forum: Helicon Focus: Support
Topic: Desaturated after save
Replies: 1
Views: 47

Re: Desaturated after save

Please upload your stack to our server (https://office.heliconsoft.com/cloud/index.php/s/xC8gsi8a2L8Zawn) and we will see what is happening.
Contact us via support@heliconsoft.com
by Stas Yatsenko
03.08.2018 10:18
Forum: Helicon Focus: Support
Topic: Helicon Focus Uses Only Images Which Are in Focus?
Replies: 1
Views: 107

Re: Helicon Focus Uses Only Images Which Are in Focus?

Yes, Helicon Focus tries to extract only areas which are in focus. Still, it is better to exclude out of focus image. For example, if you have bright spot in the frame, even out of focus disk may have edges of high contrast which will compete with details from other frames.
by Stas Yatsenko
01.08.2018 11:42
Forum: Helicon Remote
Topic: Android tablet recommendations
Replies: 1
Views: 83

Re: Android tablet recommendations

Sorry, keeping track of this is an impossible task, especially because the same device may ship with different Android firmware versions, some of which support USB and others don't (it's a rare case, but Samsung did a while ago). We can't take it upon ourselves to recommend any hardware purchases.
by Stas Yatsenko
31.07.2018 14:40
Forum: Helicon Remote
Topic: Helicon Remote on Netbook
Replies: 4
Views: 192

Re: Helicon Remote on Netbook

Technically speaking, we can provide a Linux version, there just doesn't seem to be much interest in it to justify the cost of supporting it. Would you be interested in trying the Linux version, keeping in mind that it may not work perfectly at first? Also, the same graphics hardware limitations app...
by Stas Yatsenko
31.07.2018 11:59
Forum: Helicon Focus: Support
Topic: Helicon Focus 6.7.2 Crashing
Replies: 1
Views: 83

Re: Helicon Focus 6.7.2 Crashing

We sent you a link to new Beta version in a private message, I would appreciate if you check it.
by Stas Yatsenko
31.07.2018 09:28
Forum: Helicon Remote
Topic: Image review issue
Replies: 1
Views: 121

Re: Image review issue

You're right, the fast preview time setting has no effect, we'll fix it in the next update. As for the other issue (black screen): that's odd, no one else has reported the problem and I'm sure people would notice their live view is black. So, it's not a blatant error in the app that affects everyone...