Search found 3691 matches

by Stas Yatsenko
16.11.2018 15:46
Forum: Helicon Focus: Support
Topic: Output switching is super slow again
Replies: 2
Views: 62

Re: Output switching is super slow again

Thanks for reporting this bug. Last time it was caused by Exif library and we believed that we fixed it. Maybe it different but similar problem. Can you send us source stack to reproduce the bug?
by Stas Yatsenko
16.11.2018 12:36
Forum: Helicon Remote
Topic: Canon and Stackshot
Replies: 2
Views: 26

Re: Canon and Stackshot

We don't support Wi-Fi control for Stackshot right now, you need a USB cable. We will probably support it in the future.
by Stas Yatsenko
16.11.2018 11:56
Forum: Helicon Focus: Support
Topic: Ton Signal at The end fron stacking
Replies: 3
Views: 644

Re: Ton Signal at The end fron stacking

We didn't get to it yet, but we will. I'll see if we can bump this up the to-do list.
by Stas Yatsenko
14.11.2018 13:27
Forum: Helicon Remote
Topic: Stackshot with Remote 3.9.7 on Mac 10.14
Replies: 1
Views: 37

Re: Stackshot with Remote 3.9.7 on Mac 10.14

Disable slack compensation in the Stackshot control box settings.
by Stas Yatsenko
14.11.2018 11:13
Forum: Helicon Focus: Macro
Topic: Helicon FB tube
Replies: 1
Views: 123

Re: Helicon FB tube

Could you please let us know if there's any other compatible lens available for a test? If so, please try it to check if the other lens behaves the same.
So is it correct that you do not see the 100 mm lens make focus steps?
Do you still continue getting communication error?
by Stas Yatsenko
13.11.2018 12:22
Forum: Helicon Focus: Support
Topic: Helicon Method C Support
Replies: 5
Views: 128

Re: Helicon Method C Support

I've never heard of such a problem (nor seen it), can you figure out a way for us to reproduce it?
by Stas Yatsenko
12.11.2018 19:43
Forum: Helicon Remote
Topic: Helicon focus with S9+ and D810
Replies: 3
Views: 329

Re: Helicon focus with S9+ and D810

Thanks for the info. Interesting, that prompt (USB transfer mode selection) shouldn't even be displayed when a camera or other USB device is connected, it's only for connecting to a computer. But it's good to know what to do if the prompt does show up.
by Stas Yatsenko
12.11.2018 19:43
Forum: Helicon Remote
Topic: connect to nikon d7500
Replies: 1
Views: 33

Re: connect to nikon d7500

The problem is not on our end, please follow the troubleshooting steps to find out what the problems is and how you can fix it (if at all): https://www.heliconsoft.com/faq-helicon-remote/#camera_not_detected
by Stas Yatsenko
12.11.2018 19:43
Forum: Helicon Remote
Topic: Shutter Delay
Replies: 1
Views: 35

Re: Shutter Delay

No, unfortunately, it's not possible, there's no such function in the camera body's remote control protocol. Several seconds is pretty much the best you can get, maybe 2.5 seconds after optimizing all the settings, not faster.
by Stas Yatsenko
12.11.2018 11:28
Forum: Helicon Focus: Support
Topic: Unable to focus
Replies: 2
Views: 58

Re: Unable to focus

Mobile device is only used to transmit the data about the necessary step size and/or shooting direction to the tube, so iOS version cannot influence the ability of the lens to focus. Indeed, Helicon FB Tube, just as any macro extension tube, does change the properties of the optical system bringing ...
by Stas Yatsenko
08.11.2018 13:01
Forum: Shooting
Topic: Can I make it sharper
Replies: 1
Views: 115

Re: Can I make it sharper

I would suggest to use lent at it sweet spot aperture (f8 -f11) and consider Helicon FB Tube if you like to shoot stacks handheld.
by Stas Yatsenko
07.11.2018 11:46
Forum: Helicon Remote
Topic: Connecting to Nikon D7200
Replies: 7
Views: 4541

Re: Connecting to Nikon D7200

I don't quite understand what the problem was. In order for two devices to have an IP address conflict, they have to be on the same network. Did you connect your camera to the router instead of direct connection between the camera and your phone?
by Stas Yatsenko
06.11.2018 16:03
Forum: Helicon Remote
Topic: IOS and Photo Saving
Replies: 1
Views: 184

Re: IOS and Photo Saving

By default, they're saved to the phone (and you can then export them to Photos). You can change this setting in menu -> Preferences -> Saving -> RAW / JPEG download mode. As for the app crashing, can you elaborate? Does it always happen when you do a certain thing, or is it random? And have you allo...
by Stas Yatsenko
06.11.2018 15:16
Forum: Helicon Focus: Support
Topic: Video only imports as landscape
Replies: 1
Views: 240

Re: Video only imports as landscape

No, there is currently no way you can do anything about that. We'll look into it.