Search found 3487 matches

by Stas Yatsenko
22.05.2018 12:50
Forum: Helicon Focus: Support
Topic: Dust map problem
Replies: 4
Views: 46

Re: Dust map problem

Please download and install the latest release of Helicon Focus from our site:
http://www.heliconsoft.com/software-downloads/

All updates are free.
by Stas Yatsenko
21.05.2018 21:20
Forum: Helicon Focus: Support
Topic: Dust map problem
Replies: 4
Views: 46

Re: Dust map problem

Hello Alberto, you should try the new version of Helicon Focus. Are you on Windows or Mac?
by Stas Yatsenko
21.05.2018 21:18
Forum: Helicon Remote
Topic: Canon M5
Replies: 1
Views: 30

Re: Canon M5

No, we don't support M5.
by Stas Yatsenko
21.05.2018 21:17
Forum: Helicon Remote
Topic: No flash sync / Nikon D850
Replies: 8
Views: 1134

Re: No flash sync / Nikon D850

It's not HR blocking the flash, it's the flash not working on live view mode. I can't say why exactly, but definitely because of the camera body settings. Typical culprits are movie live view mode and electronic shutter.
by Stas Yatsenko
21.05.2018 15:42
Forum: Helicon Focus: Support
Topic: Download link to OSX HF 7.0 Beta?
Replies: 3
Views: 261

Re: Download link to OSX HF 7.0 Beta?

We sent you a link to new Beta version in a private message.
by Stas Yatsenko
19.05.2018 16:36
Forum: Helicon Focus: Support
Topic: Error Code 100008 DNG exception
Replies: 2
Views: 40

Re: Error Code 100008 DNG exception

You need to install new Adobe DNG Converter: http://www.heliconsoft.com/adobedng/
and setup the path to DNG Converter in Helicon Focus menu "Edit / Preferences... / Integration". In the RAW development settings under Source image list select RAW-in-DNG-out loader codec.
by Stas Yatsenko
18.05.2018 11:11
Forum: Shooting
Topic: Camera rail translation v. focus ring
Replies: 1
Views: 83

Re: Camera rail translation v. focus ring

The best solution depends on the objects you shoot. Please see discussions in forum on these topics:
http://www.heliconsoft.com/forum/viewtopic.php?f=9&t=1124
http://www.heliconsoft.com/forum/viewtopic.php?f=12&t=3101
http://www.heliconsoft.com/forum/viewtopic.php?f=9&t=1141
by Stas Yatsenko
18.05.2018 11:06
Forum: Helicon Remote
Topic: Canon 60D
Replies: 1
Views: 67

Re: Canon 60D

Please reset the camera body settings. If the error still occurs, send a bug report after it happens.
by Stas Yatsenko
17.05.2018 14:46
Forum: Helicon Remote
Topic: Nikon D4, WT-5 Wireless, and iOS iPad/iPhone
Replies: 4
Views: 92

Re: Nikon D4, WT-5 Wireless, and iOS iPad/iPhone

Apologies should be on us. As you've discovered, the connection procedure for Nikon WT modules is slightly complicated, and it could be documented better in our manual. Although, at this point you can follow our manual for WT-4 as it fully applies. The only difference between WT-4 and WT-5 is that y...
by Stas Yatsenko
16.05.2018 16:10
Forum: Helicon Remote
Topic: Nikon D4, WT-5 Wireless, and iOS iPad/iPhone
Replies: 4
Views: 92

Re: Nikon D4, WT-5 Wireless, and iOS iPad/iPhone

Sounds like you've configured the WT-5 for HTTP server mode. You'll need Image transfer / Camera control mode for Helicon Remote. Create another profile for this mode and make sure that profile is active when you're attempting to use the program. You don't need the Nikon Wireless Utility anymore bec...
by Stas Yatsenko
15.05.2018 12:04
Forum: Helicon Remote
Topic: No flash sync / Nikon D850
Replies: 8
Views: 1134

Re: No flash sync / Nikon D850

Have you tried disabling electronic shutter as described two posts above?
If that doesn't help, make sure the camera is in still photo mode and not movie mode.
by Stas Yatsenko
15.05.2018 12:00
Forum: Helicon Focus: Support
Topic: Project won't load
Replies: 3
Views: 854

Re: Project won't load

The silly error message will be fixed in the upcoming Helicon Focus. As for loading the projects: to the best of our knowledge, there are no problems with this functionality in versions 6.7.1, 6.7.2 or 6.8.0. This blank message appears and the project fails to load when the user moves or removes som...
by Stas Yatsenko
15.05.2018 11:38
Forum: Helicon Remote
Topic: Trinamic TMCM 1141
Replies: 1
Views: 86

Re: Trinamic TMCM 1141

It should work. Make sure to close any other software capable of communicating with this stepper, then unplug it and plug it back in, then run Helicon Remote. Look for Trinamic under "Select a camera". If it's there, click to connect. If Trinamic is still not detected, please send a bug report (Heli...
by Stas Yatsenko
15.05.2018 11:26
Forum: Helicon Focus: Support
Topic: Feature Request: save all and batch open and render
Replies: 1
Views: 83

Re: Feature Request: save all and batch open and render

We could add the "Save all" button. But I didn't understand your second request/suggestion, can you elaborate?
Also, if you're processing so many stacks, did you consider using the batch processing mode all the way (which has auto-save)?
by Stas Yatsenko
14.05.2018 11:49
Forum: Helicon Remote
Topic: Proper video driver message
Replies: 16
Views: 4715

Re: Proper video driver message

Yes, the license will be valid.