Search found 3698 matches

by Stas Yatsenko
20.11.2018 16:53
Forum: Helicon Focus: Support
Topic: Output switching is super slow again
Replies: 4
Views: 123

Re: Output switching is super slow again

Here is the link to zip files with a pair of tiffs without EXIF: https://www.heliconsoft.com/downloads/NoEXIF.zip Please check this stack and let us know if it behaves differently from your original tiffs. Secondly, to check if internet connection is a reason for slow down, disable internet access a...
by Stas Yatsenko
20.11.2018 12:37
Forum: Helicon Remote
Topic: Remote and extension tubes
Replies: 4
Views: 58

Re: Remote and extension tubes

I'm not sure what to advise, don't think there's anything we can do on our end. The problem (whatever it might be) is between the tube, the lens and the camera.
by Stas Yatsenko
19.11.2018 16:17
Forum: Helicon Focus: Macro
Topic: Differences in Result of Batchmode vs Interactive
Replies: 1
Views: 57

Re: Differences in Result of Batchmode vs Interactive

Do you mean calling from command line with parameters or Batch mode from user interface? It looks like Auto crop option is not applied. You can avoid need for crop if you invert file sorting in source image list, though I am not sure it helps with batch mode. We will check that this option is correc...
by Stas Yatsenko
19.11.2018 14:43
Forum: Helicon Remote
Topic: Remote and extension tubes
Replies: 4
Views: 58

Re: Remote and extension tubes

Does AF work with this tube?
by Stas Yatsenko
19.11.2018 14:42
Forum: Helicon Remote
Topic: There's no way this is normal
Replies: 1
Views: 29

Re: There's no way this is normal

No, this isn't normal, although somewhat common in occurrence. What's totally not normal is the fact you haven't been able to get rid of this problem quickly.
We've sent a couple more ideas and suggestions to your e-mail (in reply to your bug reports), please try them out.
by Stas Yatsenko
19.11.2018 14:42
Forum: Helicon Remote
Topic: Canon EOS R
Replies: 5
Views: 585

Re: Canon EOS R

Neither FB Tube nor Helicon Remote supports EOS R. With Helicon Remote, this may change in the future, but we're not sure yet.
by Stas Yatsenko
16.11.2018 15:46
Forum: Helicon Focus: Support
Topic: Output switching is super slow again
Replies: 4
Views: 123

Re: Output switching is super slow again

Thanks for reporting this bug. Last time it was caused by Exif library and we believed that we fixed it. Maybe it different but similar problem. Can you send us source stack to reproduce the bug?
by Stas Yatsenko
16.11.2018 12:36
Forum: Helicon Remote
Topic: Canon and Stackshot
Replies: 2
Views: 52

Re: Canon and Stackshot

We don't support Wi-Fi control for Stackshot right now, you need a USB cable. We will probably support it in the future.
by Stas Yatsenko
16.11.2018 11:56
Forum: Helicon Focus: Support
Topic: Ton Signal at The end fron stacking
Replies: 3
Views: 657

Re: Ton Signal at The end fron stacking

We didn't get to it yet, but we will. I'll see if we can bump this up the to-do list.
by Stas Yatsenko
14.11.2018 13:27
Forum: Helicon Remote
Topic: Stackshot with Remote 3.9.7 on Mac 10.14
Replies: 1
Views: 56

Re: Stackshot with Remote 3.9.7 on Mac 10.14

Disable slack compensation in the Stackshot control box settings.
by Stas Yatsenko
14.11.2018 11:13
Forum: Helicon Focus: Macro
Topic: Helicon FB tube
Replies: 1
Views: 149

Re: Helicon FB tube

Could you please let us know if there's any other compatible lens available for a test? If so, please try it to check if the other lens behaves the same.
So is it correct that you do not see the 100 mm lens make focus steps?
Do you still continue getting communication error?
by Stas Yatsenko
13.11.2018 12:22
Forum: Helicon Focus: Support
Topic: Helicon Method C Support
Replies: 5
Views: 156

Re: Helicon Method C Support

I've never heard of such a problem (nor seen it), can you figure out a way for us to reproduce it?
by Stas Yatsenko
12.11.2018 19:43
Forum: Helicon Remote
Topic: Helicon focus with S9+ and D810
Replies: 3
Views: 353

Re: Helicon focus with S9+ and D810

Thanks for the info. Interesting, that prompt (USB transfer mode selection) shouldn't even be displayed when a camera or other USB device is connected, it's only for connecting to a computer. But it's good to know what to do if the prompt does show up.
by Stas Yatsenko
12.11.2018 19:43
Forum: Helicon Remote
Topic: connect to nikon d7500
Replies: 1
Views: 50

Re: connect to nikon d7500

The problem is not on our end, please follow the troubleshooting steps to find out what the problems is and how you can fix it (if at all): https://www.heliconsoft.com/faq-helicon-remote/#camera_not_detected