Search found 3710 matches

by Stas Yatsenko
11.12.2018 11:43
Forum: Helicon Remote
Topic: D750 Video Flickering
Replies: 3
Views: 781

Re: D750 Video Flickering

Scrolling dark lines is probably a stroboscopic effect from flickering light, very unlikely a problem on our end. As for the other issues, please reproduce the problem and send a bug report, we can't do anything without seeing the details.
by Stas Yatsenko
10.12.2018 16:13
Forum: Helicon Focus: Macro
Topic: Impossible to stack a watch picture
Replies: 1
Views: 66

Re: Impossible to stack a watch picture

Yes, original files would help to understand the problem but most probably the only way to minimize this artifact is to set smaller aperture. This is optical effect, blurred edge on the foreground masks details on the background. The program just does not have enough information.
by Stas Yatsenko
05.12.2018 15:00
Forum: Helicon Remote
Topic: Export to third party?
Replies: 1
Views: 88

Re: Export to third party?

There's no direct way, but you can always take the image files and do whatever you want with them.
by Stas Yatsenko
03.12.2018 14:57
Forum: Helicon Focus: Macro
Topic: smoothing level in method C
Replies: 1
Views: 142

Re: smoothing level in method C

Smoothing defines how these sharp areas will be combined. Low smoothing produces a sharper image, but the transition areas may have some artifacts. High smoothing will result in a slightly blurry image, though without any visible transition areas: https://www.heliconsoft.com/focus/help/english/Helic...
by Stas Yatsenko
03.12.2018 13:36
Forum: Shooting
Topic: Capture One v12 plug-in
Replies: 1
Views: 128

Re: Capture One v12 plug-in

For the moment, there is limited documentation. Please note that the plugin is developed by Phase One and has only been released last week, we don't have any of our own documentation yet. https://help.phaseone.com/en/CO12/Output/Plugins.aspx https://help.phaseone.com/en/CO12/Organizing-Photos/Sequen...
by Stas Yatsenko
03.12.2018 10:55
Forum: Helicon Focus: Support
Topic: switching Helicon to new computer
Replies: 1
Views: 194

Re: switching Helicon to new computer

You can use the software on 4 computers you are working on, but only one copy of the program can be used at the same time. You can use the same license for Mac and Windows computers in any proportion. Please download and install the latest release of Helicon Focus: http://www.heliconsoft.com/softwar...
by Stas Yatsenko
29.11.2018 14:40
Forum: Helicon Remote
Topic: Time Lapse Process
Replies: 1
Views: 89

Re: Time Lapse Process

No, we don't offer such a function, there are special programs for that.
by Stas Yatsenko
28.11.2018 12:12
Forum: Helicon Remote
Topic: helicon remote with wemacro rail.
Replies: 1
Views: 91

Re: helicon remote with wemacro rail.

So the problem is that Wemacro rails only performs very large movements, longer than you need? If that's the case, go to Helicon Remote preferences -> Wemacro and reduce the "Size of focusing steps". That's the size of one step, which is the steps performed by the < / > buttons.
by Stas Yatsenko
26.11.2018 16:59
Forum: Helicon Focus: Support
Topic: Output switching is super slow again
Replies: 8
Views: 1445

Re: Output switching is super slow again

I am glad it solved the problem, keep us informed if it appears again. Theoretically, two version should interfere with each other.
by Stas Yatsenko
22.11.2018 14:50
Forum: Helicon Focus: Support
Topic: Output switching is super slow again
Replies: 8
Views: 1445

Re: Output switching is super slow again

We can't reproduce this bug, so you will need to make more tests yourseft. I would suggest to do the following: 1. Uninstall Helicon Focus. Delete "c:\Program Files\Helicon Software" and install it again. 2. Make sure that your CPU does not overheat. Use CPU-Z or similar utility to monitor its tempe...
by Stas Yatsenko
22.11.2018 10:52
Forum: Helicon Remote
Topic: Cable connections Camera and Stackshot
Replies: 4
Views: 1138

Re: Cable connections Camera and Stackshot

6D uses a very common mini-USB to USB A cable.
by Stas Yatsenko
21.11.2018 10:55
Forum: Helicon Remote
Topic: Cable connections Camera and Stackshot
Replies: 4
Views: 1138

Re: Cable connections Camera and Stackshot

We don't currently support Wi-Fi connection with Stackshot. In order to get full functionality, you need to connect the camera to your computer and Stackshot to your computer at the same time, DON'T connect the camera to Stackshot directly. Now, any kind of connection, either wireless or USB, will w...
by Stas Yatsenko
20.11.2018 16:53
Forum: Helicon Focus: Support
Topic: Output switching is super slow again
Replies: 8
Views: 1445

Re: Output switching is super slow again

Here is the link to zip files with a pair of tiffs without EXIF: https://www.heliconsoft.com/downloads/NoEXIF.zip Please check this stack and let us know if it behaves differently from your original tiffs. Secondly, to check if internet connection is a reason for slow down, disable internet access a...
by Stas Yatsenko
20.11.2018 12:37
Forum: Helicon Remote
Topic: Remote and extension tubes
Replies: 4
Views: 498

Re: Remote and extension tubes

I'm not sure what to advise, don't think there's anything we can do on our end. The problem (whatever it might be) is between the tube, the lens and the camera.
by Stas Yatsenko
19.11.2018 16:17
Forum: Helicon Focus: Macro
Topic: Differences in Result of Batchmode vs Interactive
Replies: 1
Views: 844

Re: Differences in Result of Batchmode vs Interactive

Do you mean calling from command line with parameters or Batch mode from user interface? It looks like Auto crop option is not applied. You can avoid need for crop if you invert file sorting in source image list, though I am not sure it helps with batch mode. We will check that this option is correc...