Search found 3744 matches

by Stas Yatsenko
22.01.2019 11:41
Forum: Helicon Focus: Support
Topic: "Unknown exception" error
Replies: 1
Views: 16

Re: "Unknown exception" error

What OS version and Helicon Focus version do you have? Please send us your stack and we will see what is happening.
If you are user of GoogleDrive, DropBox, OneDrive or other cloud service, you can upload your files there and send us a link.
Contact us via support@heliconsoft.com
by Stas Yatsenko
21.01.2019 13:10
Forum: Helicon Remote
Topic: HR to P/S CS6?
Replies: 1
Views: 51

Re: HR to P/S CS6?

Helicon Remote saves the images in the format that the camera shoots in, as if you downloaded them from a memory card yourself. You can then take the folder and do anything you want with the images, but there is no complete integration with PS nor any other software except for Helicon Focus.
by Stas Yatsenko
21.01.2019 11:36
Forum: Helicon Remote
Topic: Stop working entirely
Replies: 1
Views: 66

Re: Stop working entirely

Please reproduce the problem and send a bug report if you hadn't already, we can't troubleshoot issues by verbal description unless it's something very specific.
by Stas Yatsenko
21.01.2019 10:39
Forum: Helicon Focus: Support
Topic: First frame Focus
Replies: 1
Views: 45

Re: First frame Focus

Indeed, when using the tube the nearest and the farthest focusing points are being brought much closer. It’s an optical effect produced by any macro extension tube, and ours is not an exception. Here’s the table showing the changes in the focusing range of some of the lenses when using an extension ...
by Stas Yatsenko
18.01.2019 12:42
Forum: Helicon Focus: Support
Topic: Please check that the images are shot in consecutive order w
Replies: 8
Views: 4747

Re: Please check that the images are shot in consecutive order w

I don't see how we can do anything about this, or how it's an error on our end. Helicon Focus relies on image names being ordered by focal plane position, and your stack breaks the ordering when the counter overflows from 9999 to 0000. Were the shots obtained with Helicon Remote? You could call this...
by Stas Yatsenko
18.01.2019 11:31
Forum: Helicon Focus: Support
Topic: Strange result while using dust card
Replies: 1
Views: 22

Re: Strange result while using dust card

What OS version and Helicon Focus version do you have? Please send us your stack and your dust map. Please contact us via support@heliconsoft.com
by Stas Yatsenko
17.01.2019 10:34
Forum: Helicon Focus: Support
Topic: Helicon 3d not found
Replies: 2
Views: 36

Re: Helicon 3d not found

Are you using Helicon Focus 7.0.2 and the accompanying 3D Viewer?
by Stas Yatsenko
16.01.2019 12:50
Forum: Helicon Remote
Topic: Disconnect the wrong way
Replies: 1
Views: 42

Re: Disconnect the wrong way

That's odd, I've never seen this happening on any of our devices, and I don't think the problem is on our end. Something's wrong with how your Android handles USB communication. And I don't think there's any way for us to mitigate this behavior of your particular system because there is no event pri...
by Stas Yatsenko
15.01.2019 14:52
Forum: Helicon Focus: Support
Topic: Is there a way to update/save Lightroom Classic's Helicon Export with DNG and not TIFF
Replies: 2
Views: 66

Re: Is there a way to update/save Lightroom Classic's Helicon Export with DNG and not TIFF

There is a way, please see https://www.heliconsoft.com/focus/help/english/HeliconFocus.html#Adobe_Lightroom
by Stas Yatsenko
15.01.2019 11:55
Forum: Helicon Remote
Topic: Mirror-up with Nikon d7200 and WeMacro focusing rail
Replies: 1
Views: 41

Re: Mirror-up with Nikon d7200 and WeMacro focusing rail

No, it's not possible with D7200. It's a firmware issue that Nikon only fixed in D800 and other new models of the top line like D810/D850/D4/D5.
by Stas Yatsenko
15.01.2019 11:43
Forum: Helicon Focus: Support
Topic: USB-RS232
Replies: 8
Views: 630

Re: USB-RS232

I don't know, serial converter chips are very cheap. We also used a cheap one from China for about $3 and it worked. I still think it could be a setup/configuration issue.
by Stas Yatsenko
14.01.2019 12:42
Forum: Helicon Remote
Topic: Time Lapse Photography!!
Replies: 1
Views: 61

Re: Time Lapse Photography!!

Thanks for the suggestion. This feature has been in the program since the beginning. "Time lapse" button on the toolbar on Windows/Mac; Tools -> Time lapse on Android/iOS.
by Stas Yatsenko
14.01.2019 12:37
Forum: Helicon Remote
Topic: Trinamic board not recognised ...
Replies: 7
Views: 3653

Re: Trinamic board not recognised ...

Does TMCL-IDE actually work with the stepper? If not, could be a problem with the driver or with wiring or with the converter itself. If it does work, then make sure to close it before using Remote as COM doesn't support multiple clients. If still doesn't work, probably a driver/configuration issue....
by Stas Yatsenko
14.01.2019 12:13
Forum: Helicon Focus: Support
Topic: USB-RS232
Replies: 8
Views: 630

Re: USB-RS232

No, it won't detect just the converter. Or, rather, it will detect it internally but not show in the user interface if it can't communicate with the end device and establish that is indeed one of the supported devices.