Search found 3665 matches

by Stas Yatsenko
22.10.2018 12:41
Forum: Helicon Remote
Topic: Main Menu Not Accesible in iOS 12.0.1 on iPhone
Replies: 1
Views: 25

Re: Main Menu Not Accesible in iOS 12.0.1 on iPhone

Thanks for the detailed description of the problem. We're already aware of it and will fix the problem in the upcoming update. Try tapping the empty area to the right of the menu button, there's a chance that will display the menu.
by Stas Yatsenko
22.10.2018 10:33
Forum: Helicon Focus: Support
Topic: Naming convention
Replies: 6
Views: 224

Re: Naming convention

You can click the faulty rendering result to switch to this stack, then right click any of the source images -> Image info.
by Stas Yatsenko
19.10.2018 11:52
Forum: Helicon Focus: Support
Topic: Broken DNG
Replies: 2
Views: 80

Re: Broken DNG

Thanks, we'll look into the NewRawImageDigest problem. Our older [than 2019] Adobe products don't display any errors, as well as other software capable of importing DNGs. Could you post a link to the DNG validator you mentioned? Can't find it. As for the thumbnails in the bottom strip: those are not...
by Stas Yatsenko
18.10.2018 10:41
Forum: Helicon Focus: Support
Topic: how does it work: "Manual focus detection Area adjustment
Replies: 1
Views: 111

Re: how does it work: "Manual focus detection Area adjustment

https://www.heliconsoft.com/focus/help/english/HeliconFocus.html#HF_ADJ Manual focus detection area adjustment - shows a blue rectangle of selection area and allows the user to adjust the area of alignment of frames in the stack. This option may be useful, for instance, if the frames have been shot ...
by Stas Yatsenko
18.10.2018 10:33
Forum: Helicon Remote
Topic: Focus Problem with Sigma Macro Lens
Replies: 1
Views: 76

Re: Focus Problem with Sigma Macro Lens

We don't have the answer to this, perhaps someone else with the same lens with the same lens will chime in.
by Stas Yatsenko
17.10.2018 11:20
Forum: Helicon Focus: Support
Topic: Project file is stored incorrectly in V7.02
Replies: 1
Views: 51

Re: Project file is stored incorrectly in V7.02

It will be fixed in the next version. Thanks!
by Stas Yatsenko
17.10.2018 11:06
Forum: Helicon Focus: Support
Topic: Happy to be back.
Replies: 1
Views: 45

Re: Happy to be back.

Hello Nimitz,

Please contact us via support@heliconsoft.com
by Stas Yatsenko
15.10.2018 11:07
Forum: Helicon Focus: Macro
Topic: Retouch/cloning does not work
Replies: 2
Views: 127

Re: Retouch/cloning does not work

Hello,
Please right-click each of the brush parameter sliders to reset it to default, then try again. Which version of Helicon Focus are you using?
by Stas Yatsenko
15.10.2018 10:59
Forum: Helicon Focus: Support
Topic: XMP ERROR When saving Helicon 6
Replies: 3
Views: 126

Re: XMP ERROR When saving Helicon 6

Please download and install the latest release of Helicon Focus:
http://www.heliconsoft.com/software-downloads/
by Stas Yatsenko
12.10.2018 10:31
Forum: Helicon Remote
Topic: Helicon focus with S9+ and D810
Replies: 1
Views: 147

Re: Helicon focus with S9+ and D810

It should work if you combine cables #2 and #3 (from the top). The OTG adapter is mandatory, you cannot omit it by using the cable #1, that won't work.
Also, please see https://www.heliconsoft.com/faq-helicon-remote/#camera_not_detected
by Stas Yatsenko
11.10.2018 12:34
Forum: Helicon Focus: Support
Topic: Question about Files Sizes
Replies: 1
Views: 138

Re: Question about Files Sizes

Looks like Camera Raw doesn't perform demosaicing, but Helicon Focus has to perform this step of decoding the raw file. Demosaicing increases file size roughly 2-3 times.
by Stas Yatsenko
10.10.2018 14:34
Forum: Helicon Focus: Support
Topic: Naming convention
Replies: 6
Views: 224

Re: Naming convention

You're right as to why this happens. We'll look into it.
by Stas Yatsenko
09.10.2018 14:10
Forum: Helicon Remote
Topic: Issues with Tamron 90 macro
Replies: 5
Views: 274

Re: Issues with Tamron 90 macro

Thanks for the info!

So which exact model is the Tamron that doesn't work?
by Stas Yatsenko
08.10.2018 16:07
Forum: Helicon Focus: Support
Topic: Use Another Output as Source
Replies: 1
Views: 104

Re: Use Another Output as Source

Render the same stack with methods B (depth map) and C (pyramid), then select the result you want to edit. Then go to Retouching, press "Use another output as source" and select the other result.
by Stas Yatsenko
08.10.2018 10:17
Forum: Helicon Focus: Support
Topic: Dark NEF's - one more time
Replies: 12
Views: 360

Re: Dark NEF's - one more time

Upload it to any cloud storage of your liking and send us a download link to heliconsoft@gmail.com