Search found 3667 matches

by Stas Yatsenko
23.10.2018 11:01
Forum: Helicon Remote
Topic: Nikon D500
Replies: 10
Views: 2356

Re: Nikon D500

That mistake has been corrected over a year ago and was only present on our website for a short time. The information on our website right now is correct: D5600 is fully supported with USB connection, but wireless connection is not supported (it's not listed under Wi-Fi cameras).
by Stas Yatsenko
23.10.2018 10:19
Forum: Helicon Remote
Topic: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?
Replies: 62
Views: 14154

Re: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?

Thank you for the information. Unfortunately, we still don't know what prevents W-E1 from working with Helicon Remote.
by Stas Yatsenko
22.10.2018 12:41
Forum: Helicon Remote
Topic: Main Menu Not Accesible in iOS 12.0.1 on iPhone
Replies: 1
Views: 34

Re: Main Menu Not Accesible in iOS 12.0.1 on iPhone

Thanks for the detailed description of the problem. We're already aware of it and will fix the problem in the upcoming update. Try tapping the empty area to the right of the menu button, there's a chance that will display the menu.
by Stas Yatsenko
22.10.2018 10:33
Forum: Helicon Focus: Support
Topic: Naming convention
Replies: 6
Views: 245

Re: Naming convention

You can click the faulty rendering result to switch to this stack, then right click any of the source images -> Image info.
by Stas Yatsenko
19.10.2018 11:52
Forum: Helicon Focus: Support
Topic: Broken DNG
Replies: 2
Views: 88

Re: Broken DNG

Thanks, we'll look into the NewRawImageDigest problem. Our older [than 2019] Adobe products don't display any errors, as well as other software capable of importing DNGs. Could you post a link to the DNG validator you mentioned? Can't find it. As for the thumbnails in the bottom strip: those are not...
by Stas Yatsenko
18.10.2018 10:41
Forum: Helicon Focus: Support
Topic: how does it work: "Manual focus detection Area adjustment
Replies: 1
Views: 117

Re: how does it work: "Manual focus detection Area adjustment

https://www.heliconsoft.com/focus/help/english/HeliconFocus.html#HF_ADJ Manual focus detection area adjustment - shows a blue rectangle of selection area and allows the user to adjust the area of alignment of frames in the stack. This option may be useful, for instance, if the frames have been shot ...
by Stas Yatsenko
18.10.2018 10:33
Forum: Helicon Remote
Topic: Focus Problem with Sigma Macro Lens
Replies: 1
Views: 81

Re: Focus Problem with Sigma Macro Lens

We don't have the answer to this, perhaps someone else with the same lens with the same lens will chime in.
by Stas Yatsenko
17.10.2018 11:20
Forum: Helicon Focus: Support
Topic: Project file is stored incorrectly in V7.02
Replies: 1
Views: 52

Re: Project file is stored incorrectly in V7.02

It will be fixed in the next version. Thanks!
by Stas Yatsenko
17.10.2018 11:06
Forum: Helicon Focus: Support
Topic: Happy to be back.
Replies: 1
Views: 47

Re: Happy to be back.

Hello Nimitz,

Please contact us via support@heliconsoft.com
by Stas Yatsenko
15.10.2018 11:07
Forum: Helicon Focus: Macro
Topic: Retouch/cloning does not work
Replies: 2
Views: 139

Re: Retouch/cloning does not work

Hello,
Please right-click each of the brush parameter sliders to reset it to default, then try again. Which version of Helicon Focus are you using?
by Stas Yatsenko
15.10.2018 10:59
Forum: Helicon Focus: Support
Topic: XMP ERROR When saving Helicon 6
Replies: 3
Views: 130

Re: XMP ERROR When saving Helicon 6

Please download and install the latest release of Helicon Focus:
http://www.heliconsoft.com/software-downloads/
by Stas Yatsenko
12.10.2018 10:31
Forum: Helicon Remote
Topic: Helicon focus with S9+ and D810
Replies: 1
Views: 157

Re: Helicon focus with S9+ and D810

It should work if you combine cables #2 and #3 (from the top). The OTG adapter is mandatory, you cannot omit it by using the cable #1, that won't work.
Also, please see https://www.heliconsoft.com/faq-helicon-remote/#camera_not_detected
by Stas Yatsenko
11.10.2018 12:34
Forum: Helicon Focus: Support
Topic: Question about Files Sizes
Replies: 1
Views: 143

Re: Question about Files Sizes

Looks like Camera Raw doesn't perform demosaicing, but Helicon Focus has to perform this step of decoding the raw file. Demosaicing increases file size roughly 2-3 times.
by Stas Yatsenko
10.10.2018 14:34
Forum: Helicon Focus: Support
Topic: Naming convention
Replies: 6
Views: 245

Re: Naming convention

You're right as to why this happens. We'll look into it.
by Stas Yatsenko
09.10.2018 14:10
Forum: Helicon Remote
Topic: Issues with Tamron 90 macro
Replies: 5
Views: 281

Re: Issues with Tamron 90 macro

Thanks for the info!

So which exact model is the Tamron that doesn't work?