Search found 3660 matches

by Stas Yatsenko
17.10.2018 11:20
Forum: Helicon Focus: Support
Topic: Project file is stored incorrectly in V7.02
Replies: 1
Views: 16

Re: Project file is stored incorrectly in V7.02

It will be fixed in the next version. Thanks!
by Stas Yatsenko
17.10.2018 11:06
Forum: Helicon Focus: Support
Topic: Happy to be back.
Replies: 1
Views: 13

Re: Happy to be back.

Hello Nimitz,

Please contact us via support@heliconsoft.com
by Stas Yatsenko
15.10.2018 11:07
Forum: Helicon Focus: Macro
Topic: Retouch/cloning does not work
Replies: 2
Views: 50

Re: Retouch/cloning does not work

Hello,
Please right-click each of the brush parameter sliders to reset it to default, then try again. Which version of Helicon Focus are you using?
by Stas Yatsenko
15.10.2018 10:59
Forum: Helicon Focus: Support
Topic: XMP ERROR When saving Helicon 6
Replies: 2
Views: 73

Re: XMP ERROR When saving Helicon 6

Please download and install the latest release of Helicon Focus:
http://www.heliconsoft.com/software-downloads/
by Stas Yatsenko
12.10.2018 10:31
Forum: Helicon Remote
Topic: Helicon focus with S9+ and D810
Replies: 1
Views: 110

Re: Helicon focus with S9+ and D810

It should work if you combine cables #2 and #3 (from the top). The OTG adapter is mandatory, you cannot omit it by using the cable #1, that won't work.
Also, please see https://www.heliconsoft.com/faq-helicon-remote/#camera_not_detected
by Stas Yatsenko
11.10.2018 12:34
Forum: Helicon Focus: Support
Topic: Question about Files Sizes
Replies: 1
Views: 112

Re: Question about Files Sizes

Looks like Camera Raw doesn't perform demosaicing, but Helicon Focus has to perform this step of decoding the raw file. Demosaicing increases file size roughly 2-3 times.
by Stas Yatsenko
10.10.2018 14:34
Forum: Helicon Focus: Support
Topic: Naming convention
Replies: 4
Views: 172

Re: Naming convention

You're right as to why this happens. We'll look into it.
by Stas Yatsenko
09.10.2018 14:10
Forum: Helicon Remote
Topic: Issues with Tamron 90 macro
Replies: 4
Views: 180

Re: Issues with Tamron 90 macro

Thanks for the info!

So which exact model is the Tamron that doesn't work?
by Stas Yatsenko
08.10.2018 16:07
Forum: Helicon Focus: Support
Topic: Use Another Output as Source
Replies: 1
Views: 89

Re: Use Another Output as Source

Render the same stack with methods B (depth map) and C (pyramid), then select the result you want to edit. Then go to Retouching, press "Use another output as source" and select the other result.
by Stas Yatsenko
08.10.2018 10:17
Forum: Helicon Focus: Support
Topic: Dark NEF's - one more time
Replies: 11
Views: 269

Re: Dark NEF's - one more time

Upload it to any cloud storage of your liking and send us a download link to heliconsoft@gmail.com
by Stas Yatsenko
08.10.2018 09:31
Forum: Helicon Remote
Topic: Issues with Tamron 90 macro
Replies: 4
Views: 180

Re: Issues with Tamron 90 macro

Many Tamron lenses can't adjust focus in remote control mode. I guess this is one of them.
by Stas Yatsenko
05.10.2018 11:11
Forum: Helicon Focus: Support
Topic: Naming convention
Replies: 4
Views: 172

Re: Naming convention

You can change it. Please open Helicon Focus menu "Edit / Preferences... / General" and change "Save file name template".
by Stas Yatsenko
04.10.2018 15:34
Forum: Helicon Remote
Topic: Canon 6Dmk2 Connection issue
Replies: 3
Views: 228

Re: Canon 6Dmk2 Connection issue

It's menu > Feedback.
by Stas Yatsenko
04.10.2018 15:34
Forum: Helicon Remote
Topic: Nikon D500
Replies: 7
Views: 2295

Re: Nikon D500

Right now we don't know how to circumvent Snapbridge, so there are no such plans. There are other Wi-Fi adapters with their corresponding apps. We don't support any of those adapters.
by Stas Yatsenko
04.10.2018 15:33
Forum: Helicon Remote
Topic: Is this normal behaviour?
Replies: 1
Views: 92

Re: Is this normal behaviour?

No, that shouldn't happen, we'll see what's up with that. Also, long tap seems to be broken on Android at the moment, we're looking into as well. Thanks for letting us know.