Search found 3530 matches

by Stas Yatsenko
19.06.2018 09:59
Forum: Helicon Focus: Support
Topic: Over exposed photos in H Focus
Replies: 7
Views: 192

Re: Over exposed photos in H Focus

That's an easy problem to solve, just install the latest Helicon Focus (link sent in a private message).
by Stas Yatsenko
19.06.2018 09:22
Forum: Helicon Remote
Topic: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?
Replies: 40
Views: 9830

Re: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?

It definitely shouldn't make a difference according to common sense, but strange things do happen in complex systems, and any modern piece of electronics like a DSLR is definitely a complex system. As I mentioned earlier, the memory card is not being detected by the app. If it was detected, the app ...
by Stas Yatsenko
15.06.2018 15:54
Forum: Helicon Remote
Topic: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?
Replies: 40
Views: 9830

Re: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?

I see. It could be that the W-E1, being a "fake" SD card, confuses Helicon Remote, although that's not supposed to happen. But neither does the timeout error. I'm really not sure how to go on about this, need to be able to reproduce the error on my computer in order to work on it. I'll think about; ...
by Stas Yatsenko
15.06.2018 14:52
Forum: Helicon Focus: Support
Topic: Helicon install crashing
Replies: 1
Views: 57

Re: Helicon install crashing

Open Helicon Focus 7 -> Menu -> Preferences. Press Cmd+Alt+Shift+W, click "Yes" in the prompt. DO NOT restart Focus 7. You can now run Focus 6 successfully. As for your report of an alignment issue, we need more data. Specifically, we need the two stacks (sets of source images) that produce unaligne...
by Stas Yatsenko
14.06.2018 12:48
Forum: Helicon Remote
Topic: image size is 'cropped' by Helicon Remote
Replies: 1
Views: 88

Re: image size is 'cropped' by Helicon Remote

This is not a software problem, you literally just need to switch from video mode to still photo mode. Video frames are 16:9 and regular photos are 4:3, so they can't have the same size. This is the live view mode switch: https://visadventures.com/wp-content/uploads/2015/11/Nikon_D810_Live_View_Butt...
by Stas Yatsenko
14.06.2018 12:29
Forum: Helicon Remote
Topic: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?
Replies: 40
Views: 9830

Re: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?

We've seen your bug report sent from the app (thanks for that, much more informative than just the verbal description), and it was unclear what's happening so we didn't reply right away. One thing I've noticed is that you have indeed configured the app to not download images, but it has been downloa...
by Stas Yatsenko
14.06.2018 12:24
Forum: Helicon Remote
Topic: Wireless tethering with Canon 5D-MK4?
Replies: 39
Views: 3743

Re: Wireless tethering with Canon 5D-MK4?

Not sure what to reply to my own earlier message. Are you experiencing any problems?
by Stas Yatsenko
14.06.2018 10:54
Forum: Helicon Focus: Support
Topic: Over exposed photos in H Focus
Replies: 7
Views: 192

Re: Over exposed photos in H Focus

The built-in converter is somewhat and doesn't have as good support for the different modern formats as Adobe DNG has. What do you mean by "Raw in Dng out does not want to run"? I'm not aware of any problems with this converter. Are you getting any error message?
by Stas Yatsenko
13.06.2018 11:30
Forum: Helicon Focus: Support
Topic: I can't retouch, using HF "lite" !!
Replies: 1
Views: 70

Re: I can't retouch, using HF "lite" !!

You have Helicon Focus Lite license. Helicon Focus Lite license does not support Specialized retouching tools:
https://www.heliconsoft.com/helicon-focus-versions-licensing/

You can upgrade your Lite license to Helicon Focus Pro license:
https://www.heliconsoft.com/helicon-focus-licenses-swreg/
by Stas Yatsenko
13.06.2018 11:06
Forum: Helicon Focus: Macro
Topic: Picture orientation
Replies: 1
Views: 160

Re: Picture orientation

This is according to the orientation sensor of your camera body, our software has nothing to do with it. If you think your sensor is malfunctioning, you can turn it off in the body menu.
by Stas Yatsenko
13.06.2018 09:15
Forum: Helicon Remote
Topic: Blue "X" in Fast Preview
Replies: 1
Views: 85

Re: Blue "X" in Fast Preview

Not an error. It's a "Close" button to finish previewing and go back to live view.
by Stas Yatsenko
12.06.2018 11:05
Forum: Helicon Focus: Support
Topic: Exposure stacking
Replies: 1
Views: 93

Re: Exposure stacking

No, Helicon Focus is not able to do this. You will need other software. As far as i know there is software for averaging astronomical images.
by Stas Yatsenko
12.06.2018 09:20
Forum: Helicon Focus: Support
Topic: Purchase of Heliconsoft Focus Lite Life license
Replies: 1
Views: 48

Re: Purchase of Heliconsoft Focus Lite Life license

Please contact us via support@heliconsoft.com
by Stas Yatsenko
11.06.2018 14:56
Forum: Helicon Focus: Support
Topic: Slow to Save
Replies: 1
Views: 73

Re: Slow to Save

I don't believe it's possible for any computer, no matter how slow, to literately be saving one file for 50 minutes. Something else must be going on. After exporting from LR to Helicon Focus, you are expected to render a stack. Then you must save the result and exit Helicon Focus. Then Lightroom wil...
by Stas Yatsenko
11.06.2018 12:33
Forum: Helicon Focus: Support
Topic: Over exposed photos in H Focus
Replies: 7
Views: 192

Re: Over exposed photos in H Focus

Looks like a problem with the raw converter settings. Which converter is selected under "Raw development settings"? If it's something else than "raw-in-DNG-out", try that one.