Search found 3619 matches

by Stas Yatsenko
19.09.2018 14:31
Forum: Helicon Focus: Support
Topic: HF 7.x - Resize option (rendering)
Replies: 2
Views: 34

Re: HF 7.x - Resize option (rendering)

We increased performance and decided to remove this option. This simplifies internal architecture and allows to get better overall performance.
by Stas Yatsenko
17.09.2018 09:47
Forum: Helicon Remote
Topic: Canon 6Dmk2 Connection issue
Replies: 1
Views: 38

Re: Canon 6Dmk2 Connection issue

Please reproduce the problem and submit a bug report (menu - Feedback). Note that you need Internet connection to send a report.
by Stas Yatsenko
17.09.2018 09:25
Forum: Helicon Focus: Macro
Topic: Invalid size
Replies: 3
Views: 81

Re: Invalid size

We fixed it. Please download and install the latest release of Helicon Focus 7:
http://www.heliconsoft.com/software-downloads/
by Stas Yatsenko
13.09.2018 09:47
Forum: Helicon Focus: Macro
Topic: Helicon FB Tube Questions
Replies: 1
Views: 103

Re: Helicon FB Tube Questions

Yes, that’s correct, the tube does not receive any data from the camera, so the aperture value has to be input in the app when you reconfigure the tube. The tube also does not receive the data about the current lens until you enter this data via the app. The tube gives a command to the lens motor to...
by Stas Yatsenko
12.09.2018 10:12
Forum: Helicon Focus: Support
Topic: System out of application memory - Mac High Sierra
Replies: 1
Views: 94

Re: System out of application memory - Mac High Sierra

Are you running Helicon Focus 6 or 7? You can see the program's version in the window title. If it's 6.x.x, use the new Focus 7.0.1 instead: https://www.heliconsoft.com/downloads/HeliconFocus.dmg If you're already using 7.0.1, or the problem persists, go to Preferences -> Performance, set "Memory ca...
by Stas Yatsenko
12.09.2018 09:53
Forum: Helicon Focus: Support
Topic: Strange output Helicon Focus 7.01
Replies: 1
Views: 38

Re: Strange output Helicon Focus 7.01

Open Helicon Focus menu "Edit / Preferences... / Autoadjustments" and press "Reset" button.
by Stas Yatsenko
11.09.2018 10:59
Forum: Helicon Remote
Topic: Using Stackshot ...
Replies: 1
Views: 89

Re: Using Stackshot ...

The intended way is to leave interval at "Auto" and use the DOF calculator. It's odd that it results to zero, there should be sufficient calculation precision to handle small values correctly. Perhaps, something's not set up correctly. Check that circle of confusion (camera's image sensor size) is s...
by Stas Yatsenko
11.09.2018 10:15
Forum: Helicon Focus: Support
Topic: Helicon Focus 7.01
Replies: 1
Views: 94

Re: Helicon Focus 7.01

Please upload your stack to our server (as described at http://www.heliconsoft.com/ftp-server/) and we will see what is happening.
If you are user of GoogleDrive, DropBox, OneDrive or other cloud service, you can upload your files there and send us a link.
Contact us via support@heliconsoft.com
by Stas Yatsenko
10.09.2018 10:41
Forum: Helicon Remote
Topic: How can I override the automatic rewind to the home position?
Replies: 2
Views: 57

Re: How can I override the automatic rewind to the home position?

There is currently no way to disable it. Perhaps, we should add a setting for that, I'll put it on our to-do list.
by Stas Yatsenko
10.09.2018 10:40
Forum: Helicon Remote
Topic: Points A and B are drifting
Replies: 2
Views: 61

Re: Points A and B are drifting

Do the points drift if you press the large < / > buttons ("Move to A" / "Move to B") a number of times? If yes, this is not a software issue on our part but the lens not being able to carry out movements with sufficient precision. Each lens exhibits this issue to a varying degree, and the same lens ...
by Stas Yatsenko
07.09.2018 14:54
Forum: Helicon Remote
Topic: Point a and b move when i start shooting
Replies: 1
Views: 103

Re: Point a and b move when i start shooting

Are you shooting with interval set to "Auto"? Did you calibrate your DOF calculator as described here? https://www.heliconsoft.com/HeliconRemoteHelp/english/HeliconRemote.html#HR_CORECTION_FACTOR What you've described could be because your interval is abnormally large, and that could be due to calcu...
by Stas Yatsenko
05.09.2018 12:30
Forum: Helicon Focus: Support
Topic: Will more memory help Helicon Focus?
Replies: 1
Views: 143

Re: Will more memory help Helicon Focus?

Depends on what your use case is. If you're processing JPEG files, you don't need more unless your images are of enormous resolution. For TIFF files more RAM may help a little bit. The largest improvement will be with raw files, but I can't promise it will be a 2x or even 1.5x improvement. That numb...
by Stas Yatsenko
05.09.2018 09:52
Forum: Helicon Focus: Support
Topic: 6K video file
Replies: 1
Views: 61

Re: 6K video file

Please send us your video. Contact us via support@heliconsoft.com
by Stas Yatsenko
04.09.2018 15:00
Forum: Helicon Focus: Support
Topic: Helicon Focus Ver 7.01 bug: 6K video
Replies: 4
Views: 123

Re: Helicon Focus Ver 7.01 bug: 6K video

Please send us your video. Contact us via support@heliconsoft.com
by Stas Yatsenko
03.09.2018 16:07
Forum: Helicon Focus: Support
Topic: First folder being omitted when adding multiple folders for a batch process.
Replies: 1
Views: 75

Re: First folder being omitted when adding multiple folders for a batch process.

It's a bug, we've fixed in the new Helicon Focus 7. Please download and install the latest release of Helicon Focus:
http://www.heliconsoft.com/software-downloads/