Search found 3561 matches

by Stas Yatsenko
13.07.2018 15:05
Forum: Helicon Remote
Topic: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?
Replies: 49
Views: 10800

Re: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?

It will most likely be less than 30 days, but there is no trial period on iOS so that's not a concern.
by Stas Yatsenko
13.07.2018 14:34
Forum: Helicon Focus: Support
Topic: HF 7.x.x Mac Beta Software for 10.13.4 and higher
Replies: 3
Views: 386

Re: HF 7.x.x Mac Beta Software for 10.13.4 and higher

We sent you a link to new Beta version in a private message.
by Stas Yatsenko
13.07.2018 10:17
Forum: Helicon Focus: Support
Topic: Can't download software
Replies: 4
Views: 257

Re: Can't download software

What OS version do you have? Please contact us via support@heliconsoft.com
by Stas Yatsenko
12.07.2018 11:26
Forum: Helicon Remote
Topic: Canon 7D Mark i and WFT-E5A
Replies: 7
Views: 199

Re: Canon 7D Mark i and WFT-E5A

We don't understand what happens, this is a unique kind of error that we've never seen before.
Can you try the same on any other computer? Or an Android or iOS mobile device? I'd like to know whether the error is specific to this particular computer.
by Stas Yatsenko
11.07.2018 16:08
Forum: Helicon Remote
Topic: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?
Replies: 49
Views: 10800

Re: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?

Then we can't offer anything for you to try ahead of time, we'll have to wait until the next iOS update comes out. There's a 50/50 chance that the problem will be gone then.
by Stas Yatsenko
10.07.2018 11:59
Forum: Helicon Remote
Topic: App crashes at first shutter release
Replies: 4
Views: 142

Re: App crashes at first shutter release

Thanks for letting us know. This isn't really a fix, it's a workaround, but at least it works. Apparently, there's some problem with the review, we'll investigate it.
by Stas Yatsenko
09.07.2018 12:03
Forum: Helicon Remote
Topic: What is this window
Replies: 3
Views: 111

Re: What is this window

You're right, it's been added not so long ago and isn't covered by the manual yet. It detects motion in the live view frame and draws a blue bar in real time representing the amount of motion. You can adjust the threshold value on the same bar, enable ("arm") this tool, and it will take a shot whene...
by Stas Yatsenko
09.07.2018 12:02
Forum: Helicon Remote
Topic: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?
Replies: 49
Views: 10800

Re: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?

I see, thanks. This may be fixed in the upcoming update (but we won't know for sure until you or other people with this problem try it out). Is this on iOS or Android?
by Stas Yatsenko
09.07.2018 12:02
Forum: Helicon Focus: Support
Topic: Saving in .avi or QuickTime
Replies: 1
Views: 94

Re: Saving in .avi or QuickTime

MP4 is one of the few options that make sense. AVI is an old video container format that's been out of wide use for at least 5 years by now. QuickTime is Apple-only, requires special software to view on other platforms. MP4 is a modern video container format with great support, it can be viewed on a...
by Stas Yatsenko
06.07.2018 10:10
Forum: Helicon Remote
Topic: What is this window
Replies: 3
Views: 111

Re: What is this window

It's the motion trigger. Menu -> Tools -> Events -> Motion.
by Stas Yatsenko
06.07.2018 10:07
Forum: Helicon Remote
Topic: App crashes at first shutter release
Replies: 4
Views: 142

Re: App crashes at first shutter release

Hello,

The forum is not a good way to get technical support, we need more info.
Please reproduce the problem and send a bug report (menu -> Feedback -> Report a bug).
by Stas Yatsenko
06.07.2018 10:07
Forum: Helicon Remote
Topic: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?
Replies: 49
Views: 10800

Re: Canon Wi-Fi Adapter W-E1 compatible with Remote on iPad?

It works for some users.
"Without success" is a very vague description, what exactly isn't working?
by Stas Yatsenko
03.07.2018 15:56
Forum: Helicon Remote
Topic: D850 with ipad
Replies: 16
Views: 1704

Re: D850 with ipad

So it didn't crash, but it's interesting nonetheless.
Again, I need to clarify: do you mean that you couldn't use the camera but the app was generally responsive (you can access the menu and app settings, for example), or was the app entirely unresponsive and not reacting to anything?
by Stas Yatsenko
03.07.2018 15:55
Forum: Helicon Remote
Topic: Canon 7D Mark i and WFT-E5A
Replies: 7
Views: 199

Re: Canon 7D Mark i and WFT-E5A

We're studying the bug report and will reply to your e-mail soon.
by Stas Yatsenko
02.07.2018 14:36
Forum: Helicon Remote
Topic: D850 with ipad
Replies: 16
Views: 1704

Re: D850 with ipad

We're investigating the crash. By the way, do you mean that the app disappears from the screen, or that you're getting an error message within the app?