Helicon Soft Forum

Could you please reproduce the problem and send a bug report?

I've just had the same problem with my D7000 with a Sigma MAKRO 150mm F2.8 EX DG HSM using Helicon Remote 2.4.4.w. on a Windows 7 64bit virtual machine (waiting for a native Linux version...) Started shooting 2-3 images -> freeze. The logfile show the same error the thread creator has/had. I'm shooting in RAW and decided to leave the images on my SD card. After selecting "copy to PC" everything works fine - at least with my current stack of 11 images. If the error will occur with a larger stack I'll update you.

Just tried to take jpg's, and remote worked fine. An intermittent bug is a real pain too find. I can give you all I can remember. When Remote locked up, the screen remained all grey. Also, I looked at the directory where I was saving images to, and none were there. Good Luck, if it happens again, I'll make sure to send it in.

please go to Helicon Remote menu \ Help \ Report a bug and send a report with log file from there. This will help us to understand the problem.

Hi, I have the same problem, remote hangs after seemingly random n umber of exposures. Funny thing is, it seems to hang in jpeg capture, not in RAW capture.

Sorry, we don't have the list of supported lens.

Bummer!

Is there a published list of supported lens?

At least I can stop trying see if I can make it work....

Sorry, Helicon Remote does not support your lens.

Just wanted to check to see if the latest version of Helicon Remote is 2.3.16 w Beta and if so when we might expect an new update.

I'm using the D7000 and the current 2.3.16w Beta version doesn't work with my camera/lens combo (i.e. doesn't perform focus steps). I did submit various bug reports but have not seen anything that might correct the problems I am seeing.

Thank you.

Yes, we plan to fix this bug of course. Our developers will contact you directly if we need your testing. I hope you entered your email when sending bug reports.

Just wanted to check to see if you will be having any Helicon Remote updates in the near future that might address the D7000 issues.

Thank you!

Hi Stas,

I did send a error report just before I posted the reply. If you need another one I will try to get one out to you later today ...

Please try to do the same sequence (Save A, several >> steps, Save B) and then send us log file (menu\Help\Report a bug)
Make sure you are using the latest 2.3.16 version from our site.

I don't get the hangs any longer. Here are the issues in this release I am seeing:

- All the pictures complete but the focus never changes from the first image. i.e. all the images appear to be the same. Camera is in autofocus mode.

- When I use the autofocus and select the first focus point it focuses fine and I press the "A" button to set the first point. I then select the end focus point, the camera focuses on that point fine but when I press the "B" button to set the end point I get the message that the A and B points cannot be the same and the "B" point is never set so I use the ">>" symbols to set the number of shots.

Camera is a Nikon D7000
Lens is a Tokina 100mm Macro f2.8 D

TLKG

We promised you a new version two days ago but we discovered a few more minor bugs. Today we published it as beta: http://www.heliconsoft.com/downloads/He ... usBeta.exe